How to Access Matrix
Desktop/Laptop/Tablet/Smartphone (no app required)
Go to https://www.grar.org and click the “I’m a Member” button to log into the SIMPLE portal
Visit the HELP tab in Matrix™ – Once logged into Matrix™, visit the HELP tab for assistance.
GRAR Member Services is available during business hours, Mon.-Thu. from 8:30-4:30pm and Fridays from 9:30-4:30pm. Send questions to GRARHelpDesk@grar.net or call 585-292-5000.
Contact AnswerLink, M-F from 8:30am-8:30pm and Sat/Sun from 8:30am-3:30pm at 888-825-5472.
To report a listing violation, contact GRARMLSRules@grar.net with listing number and nature of the violation (all reports confidential).