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Dispute Resolution

Issues of alleged violations of the REALTOR® Code of Ethics, commission disputes, and even interpersonal conflicts can be addressed with the assistance of the Greater Rochester Association of REALTORS® (GRAR). If you are a member of GRAR or a member of the public and you’ve experienced an issue with a GRAR REALTOR® that remains unresolved, you may choose to pursue one of the following two options:

  1. Mediation
  2. File an Ethics Complaint

Here are some key points of comparison between the dispute resolution options.


  • No cost
  • A quicker process
  • Often a win/win outcome
  • Collaborative
  • A wide range of solutions
  • Improves relationships
  • Parties involved control the outcome

Ethics Complaint

  • Cost – Amount is dependent on length and complexity of the case
  • More time consuming
  • Win/lose outcome
  • Adversarial
  • Results limited
  • May damage relationships
  • Panel controls the outcome


  • No cost
  • Accountability
  • Quick resolution
  • Use to educate


Mediation is the use of a third party to support the conversation of people in conflict as they talk. Both parties decide to enter the Mediation process and can leave the process anytime. A neutral Mediator facilitates the process.

If you would like to submit a request for Mediation, complete the Mediation Request form linked to below.

File an Ethics Complaint

A formal grievance process assists members and the public in handling disputes of alleged violations of the Code of Ethics (reviewed by the Professional Standards Committee) and/or disputes arising out of a claim for commission (reviewed by the Arbitration Committee).

Before you file a complaint, this information guide provides important information about the NAR complaint process.

If you have questions for GRAR about filing a complaint, you can contact us via email or by calling GRAR Member Services at 585-292-5000.

GRAR Members Looking to Report MLS Violations

For GRAR Members who would like to report an MLS violation:

If the listing is an on-market listing in the MLS, use the Report an Error icon found on one of these two displays in Matrix:

  • REALTOR Full
  • 360 Property View

The icon is a yellow triangle with an exclamation point inside:  View of the "Report an Error" icon in Matrix


Are you a GRAR Member looking to report a potential off-market listing violation?

Please email and attach or include the following:

  • Property Address
  • Agent or brokerage name that is advertising the property for sale or coming soon
  • Please include any photos or screen shots that shows the potential violation (yard sign, social media, etc.)

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