How to File a Complaint

Issues of alleged violations of the Code of Ethics, commission disputes and even interpersonal conflicts can be addressed with the assistance of the Greater Rochester Association of REALTORS® (GRAR).

A formal grievance process assists members and the public in handling disputes of alleged violations of the Code of Ethics (reviewed by the Professional Standards Committee) and/or disputes arising out of a claim for commission (reviewed by the Arbitration Committee). GRAR staff acts as intermediaries between members of the public and REALTORS® and assist in the filing and pursuit of a written complaint.

If you have questions for GRAR about filing a complaint, you can contact us via email or by calling Diane Russi at 585.341.2122.


Online Complaint Form       Before You File a Complaint       FAQs