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Dispute Resolution

How to File a Complaint

Issues of alleged violations of the Code of Ethics, commission disputes, and even interpersonal conflicts can be addressed with the assistance of the Greater Rochester Association of REALTORS® (GRAR).

A formal grievance process assists members and the public in handling disputes of alleged violations of the Code of Ethics (reviewed by the Professional Standards Committee) and/or disputes arising out of a claim for commission (reviewed by the Arbitration Committee).

If you have questions for GRAR about filing a complaint, you can contact us via email or by calling Member Services at 585.292.5000.

Before you file a complaint, please read this information guide on the NAR complaint process.

How to Report MLS Violations

For GRAR Members who would like to report an MLS violation:

If the listing is an on-market listing in the MLS, use the Report an Error icon found on one of these two displays in Matrix:

  • REALTOR Full
  • 360 Property View

The icon is a yellow triangle with an exclamation point inside:  View of the "Report an Error" icon in Matrix


Are you a GRAR Member looking to report a potential off-market listing violation?

Please email and attach or include the following:

  • Property Address
  • Agent or brokerage name that is advertising the property for sale or coming soon
  • Please include any photos or screen shots that shows the potential violation (yard sign, social media, etc.)

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