How to File a Complaint

Issues of alleged violations of the Code of Ethics , commission disputes and even interpersonal conflicts can be addressed with the assistance of the Greater Rochester Association of REALTORS® (GRAR).

A formal grievance process assists members and the public in handling disputes of alleged violations of the Code of Ethics (reviewed by the Professional Standards Committee) and/or disputes arising out of a claim for commission (reviewed by the Arbitration Committee). GRAR staff acts as intermediaries between members of the public and REALTORS® and assist in the filing and pursuit of a written complaint.

Online Complaint Form

Who Can File an Ethics Complaint Against a REALTOR®?

Any person having reason to believe that a member of the Greater Rochester Association of REALTORS® is guilty of any conduct subject to disciplinary action, may file a complaint. Formal complaints should be made in writing to the Professional Standards Liaison of the Greater Rochester Association of REALTORS®, stating the facts on which the complaint is based, providing the complaint is filed within 180 days after the facts constituting the matter complained of could have been known in the exercise of reasonable diligence.

Basis for Filing a Complaint

The basis for filing an ethical complaint against a REALTOR® should be an allegation by the complainant that a REALTOR® violated one or more of the Articles of the Code of Ethics of the National Association of REALTORS®. A charge of violating the law or the real estate regulations of New York state is not a matter that can be considered by GRAR.

Request for a REALTOR®'s License to Be Suspended

GRAR does not have the authority to suspend licenses. GRAR only deals with violations of the Code of Ethics. Only the New York State Department of State can suspend a real estate license. Visit the DOS web site here.


If you have questions for GRAR about filing a complaint, you can contact us via email or by calling Diane at 585.341.2122.