How to File a Complaint

Issues of alleged violations of the Code of Ethics, commission disputes, and even interpersonal conflicts can be addressed with the assistance of the Greater Rochester Association of REALTORS® (GRAR).

A formal grievance process assists members and the public in handling disputes of alleged violations of the Code of Ethics (reviewed by the Professional Standards Committee) and/or disputes arising out of a claim for commission (reviewed by the Arbitration Committee).

If you have questions for GRAR about filing a complaint, you can contact us via email or by calling Member Services at 585.292.5000.

Before you file a complaint, please read this information guide on the NAR complaint process.

Online Complaint Form              FAQs

GRAR Members Looking to Report MLS Violations

For GRAR Members who would like to report an MLS violation:

If the listing is an on-market listing in the MLS, use the Report an Error icon found on one of these two displays in Matrix:

  • REALTOR Full
  • 360 Property View

The icon is a yellow triangle with an exclamation point inside:  View of the "Report an Error" icon in Matrix


Are you a GRAR Member looking to report a potential off-market listing violation?

Please email and attach or include the following:

  • Property Address
  • Agent or brokerage name that is advertising the property for sale or coming soon
  • Please include any photos or screen shots that shows the potential violation (yard sign, social media, etc.)