How to File a Complaint

Issues of alleged violations of the Code of Ethics, commission disputes, and even interpersonal conflicts can be addressed with the assistance of the Greater Rochester Association of REALTORS® (GRAR).

A formal grievance process assists members and the public in handling disputes of alleged violations of the Code of Ethics (reviewed by the Professional Standards Committee) and/or disputes arising out of a claim for commission (reviewed by the Arbitration Committee).

• 2021 National Association of REALTORS® (NAR) Code of Ethics
• Complaint Form (print, complete, and submit to GRAR or use the Online Complaint Form below)
• Arbitration – A1 Request Form
• Arbitration – A2 Request and Agreement to Arbitrate (Non Member)

If you have questions for GRAR about filing a complaint, you can contact us via email or by calling Member Services at 585.292.5000.

Before you file a complaint, please read this information guide on the NAR complaint process.

Online Complaint Form              FAQs

For GRAR Members who would like to report an MLS violation:

If the listing is an on-market listing in the MLS, use the Report an Error icon found on one of these two displays in Matrix:

• REALTOR Full
• 360 Property View

The icon is a yellow triangle with an exclamation point inside:  

Are you a GRAR Member looking to report a potential off-market listing violation?

Please email GRARMLSRules@grar.net and attach or include the following:

• Property Address
• Agent or brokerage name that is advertising the property for sale or coming soon
• Please include any photos or screen shots that shows the potential violation (yard sign, social media, etc.)