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Matrix / MLS Support

For Support During GRAR Office Hours

Contact GRAR Member Services Support

GRAR staff is available Monday through Thursday from 8:30 to 4:30 and Fridays from 9:30 to 4:30.

For Support When the GRAR Office is Closed

Matrix, Realist, ePropertyWatch, MLS Touch

  • AnswerLink (Matrix/Realist) at 833-753-0536 (new number as of 1/2023).
  • ePropertyWatch designated number: 844-530-8859
  • M-F from 8:30 AM – 8:30 PM
  • Sat/Sun from 8:30 AM- 3:30 PM
  • MATRIX Tips & Tricks
  • Realist help page


  • TransactionDesk help page
  • Contact LoneWolf TransactionDesk Support at 800-668-8768, 24/7
  • Email, M-F during business hours.
  • From TransactionDesk, go to the Support (question mark) icon and click on Live Support for live, on-line chat
  • Lone Wolf Systems Status Page


  • Contact 800-431-5509
  • Homesnap University  – This page includes our training calendar along with links to sign up for live webinars, deep dive how-to guides, tutorial videos, and printable resources.
  • Homesnap Help Center – This page includes our customer support contact information, searchable FAQs, and additional collateral.
  • Homesnap Blog – This page is where we post articles on the latest developments at Homesnap, including details on new features.



REALTORS Property Resource (RPR)


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