Matrix / Contact Support

GRAR Member Services and Contact Support

GRAR is available for all technical support questions Monday – Thursday 8:30 – 4:30 and Friday 9:30 – 4:30.
Contact us by phone 585.292.5000 or email

Printable GRAR Member Contact Support List (updated 6-1-18)

For support when the GRAR Office is closed:

Matrix, GoNYSMLS Mobile App, ePropertyWatch

  • Call AnswerLink at 888.825.5472
  • ePropertyWatch designated number: 844.530.8859
  • M-F from 8:30 AM – 8:30 PM
  • Sat/Sun from 8:30 AM – 3:30 PM
  • MATRIX Tips & Tricks

Tech Helpline: Non-MLS Technical Issues

Contact the GRAR Tech Helpline at 866.232.1831 or

M-F from 9:00 AM – 8:00 PM; Sat. from 9:00 AM – 5:00 PM

About Tech Helpline

  • Operating Systems (Windows and Mac)
  • Microsoft Office
  • Real Estate Specific Software (ex. Top Producer)
  • Email applications
  • Smart Phones
  • Hardware (PC and Mac)
  • Internet Browsers and more!

Click on this link to start a live chat session with an analyst.



  • TransactionDesk help page
  • Contact Instanet Solutions Support at 800.668.8768 or
  • Click on the Live Support link (bottom of any page) while in your TransactionDesk account for live, on-line chat support; help docs; training options
  • Phone Support available 24/7. Email support is M-F from 9:00 AM – 5:00 PM.



REALTORS Property Resource (RPR)


Hardware & Other Technical Support

For general tech support for your PC/Mac, other devices, any software, connectivity, etc., you have a tech team available six days a week.  The Tech Helpline is your go-to for technical support for anything other than Matrix and the other tools provided by GRAR.

Tech Helpline Support Hours:  Monday – Friday 9am – 8pm ;  Saturday 9am – 5pm

(866) 232-1831

Learn more about the Tech Helpline: