Matrix / MLS Support
For Support During GRAR Office Hours
Member Services
For help with your membership or dues, account access, lockboxes, and all general questions, contact Member Services:
- Phone: 585-292-5000
- Ardi AI Chat/Phone Assistant: 585-565-5797 24 hrs/7 days
- Email: GRARHelpDesk@grar.net
- Hours: Mon-Thurs from 8:30am-4:30pm and Fri from 9:30-4:30pm
MLS Tools & Tech Support
For help with Matrix or other MLS tools, apps, and tech, send an email to MLStools@grar.net
You can also find our tech guides and vendor support contacts below:
Listing Violations
To report a violation, click the yellow Report Data Error icon from the Realtor or 360 Display/Report in Matrix.
To report a potential “off-market” violation, send an email to MLSrules@grar.net with:
- The listing’s MLS number
- Photo or screenshot
- Short description of the potential violation (all reports are confidential)
Vendor Support Contacts
AnswerLink (Matrix/Realist)
- Phone: 833-753-0536
- Hours: Mon-Fri from 8:30am-8:30pm and Sat/Sun from 8:30am-3:30pm
- Online Help: Matrix Help Center
From your Matrix home page, click your name and choose “Help” - Local CoreLogic staff in Buffalo (M-F):
- Phone: 716-835-9191
- Email: RES-DL-NYSSupport@corelogic.com
- ADA Phone Line: 844-209-0134
- ADA Phone Hours: Mon-Fri from 8am-8pm
MLS Touch
- Phone: 888-765-9223
- Email: support@prospects.com
- Hours: Mon-Fri from 9am to 6pm (Fri from 9am to 1pm in July & Aug)
- Online Help: Help Center
TransactionDesk
- Phone: 800-668-8768
- Email: tdsupport@lwolf.com
- Chat: From TransactionDesk, click the “Support” icon and choose “Live Support”
- Hours: 24/7 phone support; Mon-Fri during business hours
- Online Help:Tech Training
ShowingTime
- Phone: 800‐379‐0057
- Email: support@showingtime.com
- Chat: Live chat support
- Hours: Mon-Fri from 9am to 10pm & Sat/Sun from 9am to 6pm
- Online Help: Tech Training
REALTORS Property Resource (RPR)
- Phone: 877-977-7576
- Email: info@narrpr.com
- Online Help: Training & Support
Realtor.com
- Phone: 800-878-4166, option 1
- Email: CustomerCare@realtor.com
- Hours: Mon-Fri from 9am to 8pm
- Online Help: Training & Support
RentSpree
- Phone: 323-515-7757
- Email: support@rentspree.com
- Hours: Mon–Fri from 10am to 8pm; Sat/Sun from 11am to 3pm
- Online Help: RentSpree Help Center
- Live Chat: RentSpree Live Chat
Supra
- Phone: 877-699-6787
- Email: suprasupport@carrier.com
- Hours: Available 7 days a week from 8am to 10pm
- Online Help: Training & Support
ListHub
- Phone: 877-560-0171
- Email: info@lishub.net
- Online Help: Training & Support
ePropertyWatch
- Phone: 844-530-8859
- Hours: Mon-Fri from 8:30am to 8:30pm & Sat/Sun from 8:30am to 3:30pm
- Online Help: Training & Support