For support when the GRAR Office is closed:
Matrix, GoNYSMLS Mobile App
- Call AnswerLink at 888.825.5472
- M-F from 8:30 AM – 8:30 PM
- Sat/Sun from 8:30 AM – 3:30 PM
- MATRIX Tips & Tricks
Tech Helpline: Non-MLS Technical Issues
Contact the GRAR Tech Helpline at 866.232.1831 or firstname.lastname@example.org.
M-F from 9:00 AM – 8:00 PM; Sat. from 9:00 AM – 5:00 PM
About Tech Helpline
- Operating Systems (Windows and Mac)
- Microsoft Office
- Real Estate Specific Software (ex. Top Producer)
- Email applications
- Smart Phones
- Hardware (PC and Mac)
- Internet Browsers and more!
Click on this link to start a live chat session with an analyst.
- TransactionDesk help page
- Contact Instanet Solutions Support at 800.668.8768 or email@example.com
- Click on the Live Support link (bottom of any page) while in your TransactionDesk account for live, on-line chat support; help docs; training options
- Phone Support available 24/7. Email support is M-F from 9:00 AM – 5:00 PM.
REALTORS Property Resource (RPR)
Hardware & Other Technical Support
For general tech support for your PC/Mac, other devices, any software, connectivity, etc., you have a tech team available six days a week. The Tech Helpline is your go-to for technical support for anything other than Matrix and the other tools provided by GRAR.
Tech Helpline Support Hours: Monday – Friday 9am – 8pm ; Saturday 9am – 5pm
Learn more about the Tech Helpline: