GRAR Member Services and Contact Support
GRAR is available for all technical support questions Monday – Thursday 8:30 – 4:30 and Friday 9:30 – 4:30.
Contact us by phone 585.292.5000 or email email@example.com.
GRARMemberTechSupportList (updated 5-17-19)
For support when the GRAR Office is closed:
Matrix, GoNYSMLS Mobile App, ePropertyWatch
- Call AnswerLink at 888.825.5472
- ePropertyWatch designated number: 844.530.8859
- M-F from 8:30 AM – 8:30 PM
- Sat/Sun from 8:30 AM – 3:30 PM
- MATRIX Tips & Tricks
NYSAR Tech Hotline: Non-MLS Technical Issues
Call NYSAR’s free Tech Hotline
at 518.380.5380 Monday-Friday, from 7:30 a.m.-5:00 p.m., and speak with on-call experts available to assist you with your technology-related issues. You can also email firstname.lastname@example.org
to be called within an hour during normal operating hours. Learn more
- TransactionDesk help page
- Contact Instanet Solutions Support at 800.668.8768 or email@example.com
- Click on the Live Support link (bottom of any page) while in your TransactionDesk account for live, on-line chat support; help docs; training options
- Phone Support available 24/7. Email support is M-F from 9:00 AM – 5:00 PM.
REALTORS Property Resource (RPR)