Matrix / Contact Support
For support when the GRAR Office is closed:
Matrix, GoNYSMLS Mobile App, ePropertyWatch
- Call AnswerLink at 888.825.5472
- ePropertyWatch designated number: 844.530.8859
- M-F from 8:30 AM – 8:30 PM
- Sat/Sun from 8:30 AM – 3:30 PM
- MATRIX Tips & Tricks
NYSAR Tech Hotline: Non-MLS Technical Issues
Call NYSAR’s free Tech Hotline at 518.380.5380 Monday-Friday, from 7:30 a.m.-5:00 p.m., and speak with on-call experts available to assist you with your technology-related issues. You can also email email@example.com to be called within an hour during normal operating hours. Learn more.
- Visit the Realist help page
- Contact GRAR Member Services at 585.292.5000, or GRARHelpDesk@grar.net.
- M-Th from 8:30 AM -4:30 PM; Fridays from 9:30 AM -4:30 PM.
- TransactionDesk help page
- Contact Instanet Solutions Support at 800.668.8768 or firstname.lastname@example.org
- Click on the Live Support link (bottom of any page) while in your TransactionDesk account for live, on-line chat support; help docs; training options
- Phone Support available 24/7. Email support is M-F from 9:00 AM – 5:00 PM.
- ShowingTime for MLS Support is available Weekdays from 9 AM – 10PM EST & Weekends from 9 AM – 6 PM EST
- Voice 800‐379‐0057
- Help & Training
- Download the ShowingTime Quick Start Guide
- Download the Mobile App Guide
- Tips (including checking your settings and opting one or more listings out) 3/26/18
- Keep Property Access Secure
- ListHub Sales at 877.847.3394 or email@example.com
- ListHub Support at 877.560.0171
- Broker User Manual
- Agent User Manual
- REALTOR.com Customer Care Center at 800.878.4166, option 1 or CustomerCare@realtor.com.
- M-F 9:00 AM – 8:00 PM.
REALTORS Property Resource (RPR)
- RPR Support at 877.977.7576 or firstname.lastname@example.org.
- http://blog.narrpr.com Resource and training materials for RPR is located on the blog.
- Contact Supra at 877.699.6787 or email@example.com
- Available 7 days a week from 8:00 AM – 10:00 PM.