Matrix / Contact Support

GRAR Member Services and Contact Support

GRAR is available for all technical support questions Monday – Thursday 8:30 – 4:30 and Friday 9:30 – 4:30.
Contact us by phone 585.292.5000 or email

GRARMemberTechSupportList (updated 5-17-19)

For support when the GRAR Office is closed:

Matrix, GoNYSMLS Mobile App, ePropertyWatch

  • Call AnswerLink at 888.825.5472
  • ePropertyWatch designated number: 844.530.8859
  • M-F from 8:30 AM – 8:30 PM
  • Sat/Sun from 8:30 AM – 3:30 PM
  • MATRIX Tips & Tricks

NYSAR Tech Hotline: Non-MLS Technical Issues

Call NYSAR’s free Tech Hotline at 518.380.5380 Monday-Friday, from 7:30 a.m.-5:00 p.m., and speak with on-call experts available to assist you with your technology-related issues. You can also email to be called within an hour during normal operating hours. Learn more.



  • TransactionDesk help page
  • Contact Instanet Solutions Support at 800.668.8768 or
  • Click on the Live Support link (bottom of any page) while in your TransactionDesk account for live, on-line chat support; help docs; training options
  • Phone Support available 24/7. Email support is M-F from 9:00 AM – 5:00 PM.



REALTORS Property Resource (RPR)