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585-292-5000
Member Portal

Member Support

For Support During GRAR Office Hours

Member Services

For help with your membership or dues, account access, lockboxes, and all general questions, contact Member Services:

  • Phone: 585-292-5000
  • “Ardi” AI Text/Phone Assistant (24 hours/7 days a week): 585-565-5797
  • Email: GRARHelpDesk@grar.net
  • Hours: Mon-Thurs from 8:30am-4:30pm and Fri from 9:30-4:30pm

MLS Tools & Tech Support

For help with Matrix or other MLS tools, apps, and tech, send an email to MLStools@grar.net

You can also find our tech guides and vendor support contacts below:

Listing Violations

To report a violation, click the yellow Report Data Error icon from the Realtor or 360 Display/Report in Matrix.

To report a potential “off-market” violation, send an email to MLSrules@grar.net with:

  • The listing’s MLS number
  • Photo or screenshot
  • Short description of the potential violation (all reports are confidential)

Vendor Support Contacts

Tools and platforms listed below may not be offered in all MLSs. Check with your MLS staff to confirm availability.

  • Phone: 833-753-0536
  • Hours: Mon-Fri from 8:30am-8:30pm and Sat/Sun from 8:30am-3:30pm
  • Online Help: Matrix Help Center
    From your Matrix home page, click your name and choose “Help”
  • Local Cotality/CoreLogic staff in Buffalo (M-F):
  • ADA Phone Line: 844-209-0134
  • ADA Phone Hours: Mon-Fri from 8am-8pm

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