Tips & How To
Ithaca MLS Tips & How-To Videos
Matrix Access & Info
Web URL
https://portal.mynysmls.com
Scroll down for additional guides on using Matrix and MLS-related tools
MLS Mobile Apps
MLS Touch
- Getting Started with the MLSTouch Mobile App
- MLSTouch Mobile App Webinar (38 mins)
- RPR Mobile for Residential (9 mins)
ShowingTime
For more ShowingTime tutorials and training, click “Help & Support” from the app or web portal side menu
Forms page
On your portal for MLS Forms
Matrix Assistance
IBR Staff
Available Mon-Fri from 9am to 5pm for IBR MLS-specific issues or suspected outages.
- Phone: 607-257-1001
- Email: ibr@ithacarealtors.com
Vendor Support Contacts
IBR Member Tech Support List
Tip: Download this list and add each to your phone contacts with the last name = Support
- Matrix/Realist Support
- Contact AnswerLink M-F from 8:30am-8:30pm, S/S from 8:30am-3:30pm at 833-753-0536.
- Contact local Cotality/CoreLogic staff in Buffalo M-F at Phone: 585-321-6788 Email: RES-DL-NYSSupport@cotality.com
- MLS Touch App 9am-6pm, M-F (9-1pm in summer on Fridays) 888-765-9223 or support@prospects.com
- ShowingTime for the MLS – Support is available at 800‐379‐0057, M-F from 9am – 10pm & Weekends from 9am – 6pm or Email support@showingtime.com; Chat http://www.showingtime.com/live-chat
Matrix Video Tutorials
For more video guides and tutorials, visit our Online Webinar & Video Training Page
- Intro to Matrix Class (for IBR) NEW 8/2023 (2 hours)
- Matrix Class with CoreLogic (1.5 hours)
- Matrix Settings: Manage how your info appears to clients (7 mins)
- Save Listing as Incomplete Status (2.5 mins)
- Add or Edit a Listing in Matrix (14 mins)
- Search Tips, Including Detailed Map & Speed Bar Searching (10 mins)
- An Introduction To Realist (7 mins)
- Matrix360 CMA (10.5 mins)
Matrix PDF Guides
-
- Matrix Overview Guide (20 pages)
- Getting Started with Matrix/Personal Branding Info (PDF)
- Tips & Tricks for Using Matrix
- Enroll in Member Portal (Rev. 8/2023)
- Hot Sheet & Market Watch Tips
- Auto-Email Facts and How-To’s
- Using Symbols to Refine Searches
- Status Change Guidelines
- Glossary of MLS/Matrix Data Input Fields
Jump to a Section
Matrix Tips & How-to Guides
Matrix User Guides
- Comprehensive Guide to Matrix (66 pages)
- Tips & Tricks for Using Matrix
- Countries Blocked from Matrix Access
Setting Up Matrix
- Getting Started with Matrix/Personal Branding Info (PDF)
- Matrix Branding Center (video)
- Custom IDX Search Link/Agent Webpage
- Client Portal Notifications (for Agents)
- Enabling GeoLocation for MLS Portal
- Setting Up a Team
- Import Contacts into Matrix (CSV file)
- Attribution Contact—Info for Agents
- Attribution Contact—Setup for Brokers
Matrix Search Tips
- Using Speed Bar Search
- Reverse Prospecting
- Using Symbols to Refine Searches
- Searching Public Records
Matrix Auto-Emails
Matrix Data & Stats
Creating Listings in Matrix
- Glossary of Matrix Data Input Fields
- Listing Input (Add/Edit /Copy) Tips
- Add a Listing from TransactionDesk
- Copying a Previous Listing and Photos
- Photo Specs for Listings
- Extending an Active Listing
- Status Change Guidelines
- Disclosing Net Sales/Admin Fees
Open Houses in Matrix
- Adding an Open House
- Virtual Tours, Open Houses & Showings Explained
- Matrix Virtual Open House
- ShowingTime Virtual Open House
Matrix Appraiser Tools
MLS Tools & Apps Help
*Note - Some tools not offered in all MLSs. Contact your MLS staff if you have a question on whether the product is available in your MLS, if unsure.
MLS Touch App
OneHome Portal & App
ShowingTime*
- Quick Start Guide
- Mobile App Guide
- Next Gen Quick Start Guide (Rev. 8/2023)
- Next Gen Knowledge Base
- Showing Beacon Quick Start Guide
- ShowingTime Settings Tips
- ShowingTime SMS Notification Opt-In
- Waitlist Feature
Realist
RentSpree*
- RentSpree FAQs
- Getting started webinar (Registration required)
REALTORS Property Resource (RPR)
Supra*
- How to’s
- One Time Use Codes
GRAR eKEY holders can create one-time use codes to provide access to your listings for infrequent users such as contractors, stagers, and out-of-area agents (MLS Members from Elmira-Corning, Ithaca, Mohawk Valley, and Binghamton (who use Sentrilock or a different Supra network (Binghamton)).
Domus Analytics Interactive Market Stats*
- Domus Benefit Flyer (2025)
- Quick overview video covering the Top 5 Reasons to Use Stats
- Domus University
- Domus Analytics Market Statistics Training (52 mins) In this full-length webinar for NYSAMLSs Members, learn how to navigate the newest version of Domus Analytics dashboards, interpret market data, and use advanced filters to better serve your clients.
Transact*
The new “Transact” platform launched in June, 2025. This new system will eventually replace TransactionDesk and zipForm from Lone Wolf (likely in 2027).
Note – All features are not available in Transact yet, such as Upload to Matrix from Data Input Forms. We expect to see that feature at some point. Keep in mind that this is a completely new system, so some things may not come over automatically or will at some point. For example, they may eventually provide a way to bring your templates over but in the meantime, feel free to recreate them in Transact.
Your existing data is still available in TransactionDesk and or zipForm (Otsego-Delaware members), and you can continue using the platform—or choose to try out the new Transact. Feel free to give it a try and know that this new tool is a work in progress. Use the normal support number to report issues or ask questions at 800-668-8768 or tdsupport@lwolf.com. Feel free to copy us so we can keep a list too at mlstools@grar.net.
We’ve created some tips and guides to help you get started with Transact:
- Transact Overview
- Agent Navigation
- Logging in/Admin Access
- Logging Into Transact Easier via Transaction Desk & Allowing Broker/Admin Access to Transactions for their Agents
- More tips/guides on Transact
TransactionDesk*
- Quick Start Guide and FAQs
- TransactionDesk Video Library
- Setting up Transaction Templates (for Teams)
- Transaction Transfer FAQs
- Transaction Transfer (Broker Tools Guide)
- Cleaning Up Folders/Library in TransDesk
- Fixing Upload Errors—Flatten a PDF
- Super User Notification Settings (Rev. 6/2023)
- Troubleshooting
- Lone Wolf Systems Status
Other Tips & How-To's
Third-Party Tools
- Cyber Security Tips from CoreLogic
- Third-Party Website Advertising Guidelines
- Third-Party Website Tips & Tricks
- Realtor.com Agent Dashboard
- Craigslist, Facebook & Social Media Listing Issues
- Anti-Scam Poster (for Listings)
