Tips & How To
ECRAR MLS Tips & How-To Videos
Matrix Access & Info
Web URL
Scroll down for additional guides on using Matrix and MLS-related tools
Mobile Apps
- Mobile Apps for ECRAR Members
- Getting Started: MLSTouch Mobile App
- MLSTouch Mobile App Webinar (38 mins)
- RPR Mobile for Residential (9 mins)
- SentriKey App for SentriLock and ShowingService
Matrix Conversion Email Library
- Step by Step How to Guide to Enrolling in the Member Portal (ECRAR)
- 1.02.25 Update 1: Dates to Keep in Mind
- 1.21.25 Update 2: What to Expect + Training
- 1.27.25 Urgent: Set-up Your Matrix Account Within 72-Hrs Please call ECRAR if you missed this window so we can resend the link
- 1.29.25 Update 3: Updated Timeline – What to do first/Helpful Hints/Branding/Training Options
- 2.18.25 UPDATE 4: Remaining Conversion Timeline
ECRAR Member Reference Docs
Financial Reports
Professional Guides
Matrix Assistance
Elmira-Corning Reg Assoc of REALTORS® Staff
Available Mon – Thu, 9am – 5pm and Fri 9am-4pm for ECRAR MLS-specific issues or suspected outages.
- Phone: 607-562-7035
- Email: srose@elmira-corningrealtors.com
Vendor Support Contacts
-
ECRAR Member Tech Support List Including Matrix, Realist, MLSTouch, SentriLock, DotLoop, RPR and more
Tip: Download this list and add each to your phone contacts with the last name = Support
- Matrix/Realist Support
- Contact AnswerLink M-F from 8:30am-8:30pm, S/S from 8:30am-3:30pm at 833-753-0536.
- Contact local Cotality/CoreLogic staff in Buffalo M-F at Phone: 585-321-6788 Email: RES-DL-NYSSupport@cotality.com
- MLS Touch App 9am-6pm, M-F (9-1pm in summer on Fridays) 888-765-9223 or support@prospects.com
- SentriLock Support 7 days a week, 8am-Midnight EST
Property Tax References
Matrix Training
Training and Learning Tools. For more video guides and tutorials, visit our NYS Online Webinar & Video Training Page
Video
- View 2.6.25 Intro to Matrix class!
- View 2.20.25 Intro to Matrix class!
- View 2.27.25 Intro to SentriLock Showing Service
- Matrix Settings: Manage how your info appears to clients (7 mins)
- Save Listing as Incomplete Status (2.5 mins)
- Add or Edit a Listing in Matrix (14 mins)
- Search Tips, Including Detailed Map & Speed Bar Searching (10 mins)
- An Introduction To Realist (7 mins)
- Matrix360 CMA (10.5 mins)
Matrix PDF Guides
Jump to a Section
Matrix Tips & How-to Guides
Matrix User Guides
- Comprehensive Guide to Matrix (66 pages)
- Tips & Tricks for Using Matrix
- Countries Blocked from Matrix Access
Setting Up Matrix
- Matrix Personal Branding Info (PDF)
- Matrix Branding Center (video)
- Custom IDX Search Link/Agent Webpage
- Client Portal Notifications (for Agents)
- Enabling GeoLocation for MLS Portal
- Setting Up a Team
- Import Contacts into Matrix (CSV file)
- Attribution Contact—Info for Agents
- Attribution Contact—Setup for Brokers
Matrix Search Tips
- Using Speed Bar Search
- Reverse Prospecting
- Using Symbols to Refine Searches
- Searching Public Records
Matrix Auto-Emails
Matrix Data & Stats
Creating Listings in Matrix
- Glossary of Matrix Data Input Fields
- Listing Input (Add/Edit /Copy) Tips
- Add a Listing from TransactionDesk
- Copying a Previous Listing and Photos
- Photo Specs for Listings
- Extending an Active Listing
- Status Change Guidelines
- Disclosing Net Sales/Admin Fees
Open Houses in Matrix
- Adding an Open House
- Virtual Tours, Open Houses & Showings Explained
- Matrix Virtual Open House
- ShowingTime Virtual Open House
Matrix Appraiser Tools
MLS Tools & Apps Help
*Note - Some tools not offered in all MLSs. Contact your MLS staff if you have a question on whether the product is available in your MLS, if unsure.
MLS Touch App
OneHome Portal & App
ShowingTime*
- Quick Start Guide
- Mobile App Guide
- Next Gen Quick Start Guide (Rev. 8/2023)
- Next Gen Knowledge Base
- Showing Beacon Quick Start Guide
- ShowingTime Settings Tips
- ShowingTime SMS Notification Opt-In
- Waitlist Feature
Realist
REALTORS Property Resource (RPR)
Domus Analytics Interactive Market Stats*
- Domus Benefit Flyer (2025)
- Quick overview video covering the Top 5 Reasons to Use Stats
- Domus University
- Domus Analytics Market Statistics Training (52 mins) In this full-length webinar for NYSAMLSs Members, learn how to navigate the newest version of Domus Analytics dashboards, interpret market data, and use advanced filters to better serve your clients.
RentSpree*
- RentSpree FAQs
- Getting started webinar (Registration required)
Supra*
TransactionDesk*
- Quick Start Guide and FAQs
- TransactionDesk Video Library
- Setting up Transaction Templates (for Agents)
- Setting up Transaction Templates (for Teams)
- Transaction Transfer FAQs
- Transaction Transfer (Broker Tools Guide)
- Cleaning Up Folders
- Fixing Upload Errors—Flatten a PDF
- Super User Notification Settings (Rev. 6/2023)
- Troubleshooting
- Lone Wolf Systems Status
