CCBR MLS Tips & How To Videos

How to Access Matrix

On your Desktop/Laptop/Tablet (no app required), go to https://portal.mynysmls.com

Scroll down for Matrix & Other Tips PDF Guides Includes Realist, TransactionDesk and ShowingTime
Online/Recorded Tech Training Options
IDX Info page
To report a listing violation, click on the ‘Report Data Error‘ icon from a Realtor Display/Report from the listing in Matrix.
To report a potential “off-market” violation, send an email to mlsccbr@gmail.com with listing number, photo or screenshot and nature of the violation (all reports confidential).
MLS-Mobile Tools and Apps
CCBR Contracts and Forms Page for MLS Forms

Matrix Assistance

CCBR Member Tech Support List (Hint- add all tech support #s to your phone contacts with last name = Support). Rev 1/2023
Matrix/Realist Support
- Contact AnswerLink M-F from 8:30am-8:30pm, S/S from 8:30am-3:30pm at 833-753-0536
- Contact local Cotality/CoreLogic staff in Buffalo M-F at Phone: 585-321-6788 Email: RES-DL-NYSSupport@cotality.com
MLS Touch App 9am-6pm, M-F (9-1pm in summer on Fridays) 888-765-9223 or support@prospects.com
CCBR Staff is available M-F 8-5pm at mlsccbr@gmail.com or 716-484-9426.
ShowingTime for the MLS – Support is available at 800‐379‐0057, M-F from 9am – 10pm & Weekends from 9am – 6pm or Email support@showingtime.com; Chat http://www.showingtime.com/live-chat
Transactions TransactionDesk Edition Contact 800-668-8768, Phone Support 24/7. Email tdsupport@lwolf.com M-F 9am-5pm

MyFloodStatus

NYSAR members pay $25/report ($5 savings). MyFloodStatus Resources:

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Matrix Tips & How-to PDFs MLS Tools & Apps Help Other Tips & How-To's

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Matrix Tips & How-to Guides

Matrix User Guides

Setting Up Matrix

Matrix Search Tips

Matrix Auto-Emails

Matrix Data & Stats

Creating Listings in Matrix

Open Houses in Matrix

Matrix Appraiser Tools

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MLS Tools & Apps Help

*Note - Some tools not offered in all MLSs. Contact your MLS staff if you have a question on whether the product is available in your MLS, if unsure.

MLS Touch App

App Help Center

OneHome Portal & App

ShowingTime*

Supra*

How to’s
One Time Use Codes
GRAR eKEY holders can create one-time use codes to provide access to your listings for infrequent users such as contractors, stagers, and out-of-area agents (MLS Members from Elmira-Corning, Ithaca, Mohawk Valley, and Binghamton (who use Sentrilock or a different Supra network (Binghamton)).
- Organization-Provided-Single-Access-Instructions-for-Agents

Domus Analytics Interactive Market Stats*

Domus Benefit Flyer (2025)
Quick overview video covering the Top 5 Reasons to Use Stats
Domus University
Domus Analytics Market Statistics Training (52 mins) In this full-length webinar for NYSAMLSs Members, learn how to navigate the newest version of Domus Analytics dashboards, interpret market data, and use advanced filters to better serve your clients.

Transact*

Starting June 18, 2025, the new “Transact” platform launched. This will eventually replace TransactionDesk and zipForm from Lone Wolf (likely by June 2026). This agent-centric platform combines the features of TransactionDesk with an upgraded, deal-centered workflow that enables agents to track the deal’s clients, paperwork, and timeline all in one transaction.
Note – All features are not available in Transact yet, such as Upload to Matrix from Data Input Forms. We expect to see that feature later this year.

Your existing data is still available in TransactionDesk and or zipForm (Otsego-Delaware members), and you can continue using the platform—or choose to try out the new Transact. Once we’ve fully migrated to Transact (expected in June 2026), all existing TransactionDesk data files will be view-only. Feel free to give it a try and know that this new tool is a work in progress. Use the normal support number to report issues or ask questions at 800-668-8768 or tdsupport@lwolf.com. Feel free to copy us so we can keep a list too at mlstools@grar.net.