MLS Tips & How To Videos
How to Access Matrix
On your Desktop/Laptop/Tablet Devices (no app required), go to https://nys.mlsmatrix.com
- go to Matrix Quick Start PDF Guides
- go to Matrix Quick Start Videos
- go to Other MLS Related Tips Includes Realist, TransactionDesk and ShowingTime
- go to GRAR’s IDX Info page
- go to CCBR Contracts and Forms Page
Matrix Assistance
- Member Tech Support Contact List CCBR for all (tip- add all to your cell phone contacts with last name = Support).
- CCBR Staff is available during business hours, Mon.-Fri. 8:00-5:00pm at officeccbr@gmail.com or 716-484-9426.
- Contact AnswerLink for Matrix Support, M-F from 8:30am-8:30pm, Sat/Sun from 8:30am-3:30pm at 888-825-5472.
- To report a listing violation, click on the ‘Report a Violation’ icon in the REALTOR Full listing display in Matrix.
- Contact CCBR staff for Realist Support or visit our Realist Support Page
MyFloodStatus
Access pinpoint accurate, structure-based flood zone determination reports from MyFloodStatus. Each flood determination report is certified and backed by a $2 million E&O insurance policy – removing liability from you. After running the report, you and your clients will have access to their Flood Resource Center’s Certified Floodplain Managers to help you understand the report and receive advice on next steps.
Members pay just $25 per report (a $5 savings).
MyFloodStatus Resources:
TransactionDesk Support
TransactionDesk = Instanet Forms + DocBox + AuthentiSign
- Support 800-668-8768 – Available 24/7 from Instanet Solutions/Lone Wolf Technologies.
- How do I? Videos
- How it Works Slideshow Use the down arrow to scroll through to see how it works
- Video Library: Each link links to a library of videos for a series of videos on each topic.
ShowingTime for the MLS
- Support is available at 800‐379‐0057, M-F from 9am – 10pm & Weekends from 9am – 6pm
- Email support@showingtime.com
- Help & Training
- Quick Start Guide
- ShowingTime Mobile App Guide
- ShowingTime Tips (including checking your settings and opting one or more listings out)
Online Training
Videos and live webinars for MLS tools
Getting Started with Matrix
Matrix Quick Start PDF Guides
- Add-Listing-Notes (6 pages) Rev. 5/2018
- Adding Listings From Transaction Desk (2 pages) Rev 10/2017
- Adding Open Houses in Matrix (1 page)
- Auto-email-Facts-and Tips (2 pages) Rev. 5/2019
- Update your SoftMLS Auto-Responders (4 pages)
- Copying-a Listing and Photos-From-a-Prior-Listing-in-Matrix (2 pages) Rev. 1/2018
- Extending an Active Listing (1 page)
- Getting Started in Matrix (4 pages)
- Hit Counters in Matrix (2 pages)
- Hot Sheet and Market Watch Tips (4 pages)
- IDX-Search-Links-and-Personal-Websites-created-in-Matrix (2 pages) Rev. 8/2018
- Importing Contacts into Matrix (CSV files only) (2 pages)
- Photo Specs for Matrix (1 page) Added 8/2019
- Portal Setup Guide for Agents (7 pages)
- Search Tips; Including + – ! and *Search Symbols (2 pages)
- Searching Public Records in Matrix360 (2 pages) NEW 9/2019
- Speed Bar Tips (3 pages)
- Team Function/Identity Sharing (1 page)
- Team Function Details (2 pages)
- Tips and Tricks for Matrix (6 pages) Updated 11-5-19
- Client Guide – Matrix 7.0 Quick Start Guide for Your Client (10 pages)
- User Guide – Matrix 7 Quick Start User Guide (US Version) (48 pages) Rev. 10/2017)
Other Tips & How-to’s
- 3rd Party Website Advertising Guidelines
- 3rd Party Website Tips and Tricks (Zillow and Realtor.com) Rev. 8/2019
- Clearing Cookies, Cache-Firefox, IE, Edge, Safari, Chrome Rev. 9/2018
- Craigslist Issues and How to Report Problems
- Enabling Geo Location for MLS Portal Rev. 10/2019
- Flash Player is Required to access Realist- see Realist Support Page
- Glossary of Data Input Form Terms Rev. 2/2019
- Mobile Tools and Apps Rev. 6/2018
- Net Sales/Admin Fees Rev. 2/2018
- Portal Instructions for Enrollment
- Realist Support Page
- ShowingTime Tips from GRAR
- ShowingTime Mobile App QuickStart
- ShowingTime Quick Start Guide
- MLS-Status Changes – How to handle Updated 11/2017
- TransactionDesk Quick Start Guide and FAQs
- TransactionDesk Super User Notifications Settings
- TransactionDesk Transaction Transfer
- Windows 7-8 & 10 Browser Settings for MLS Issues
Matrix Video Training
Online Training
Videos and live webinars for MLS tools
- New Users – How to Initially Set Your Matrix Settings Before You Get Started (13+ minutes)
- 3-Hour Matrix Pre-Release Overview – (3-hour in-depth training video on Matrix for those that like details)
- Adding Matrix Shortcut to Android Device Home Screen (1.22 minutes)
- Adding Matrix Shortcut to iPhone/iPad Home Screen (2.27 minutes)
- Add/Edit: Listing Maintenance (15 minutes)
- Appraiser Matrix Transition Edition (1.25 hours)
- Carts (saving a listing to a cart for later) (6 minutes) posted 9/2018
- Client Portal video overview for your clients (4 Minutes)
- CMA (11 minutes)
- Create a Custom (Search Results) Display from Scratch (3 minutes) posted 9/2018
- ePropertyWatch Video Training Overview (55 minutes)
- Generating Stats (6 minutes) posted 9/2018
- Hit Counters (or how many times your listing was viewed) (4+ minutes) posted 9/2018
- Home Page Tips (13 minutes)
- Matrix360 Overview (1 hr, 15 minutes; must enter name and email to view)
- Matrix Overview (10 minutes) posted 9/2018
- Reverse Prospecting (5 minutes) posted 9/2018
- Saved Search To Auto Email (1 minute)
- Searching – Part 1 – How to Search in Matrix (28 minutes)
- Searching – Part 2 – Results – Working With Your Search Results (33 minutes)
- Searching – Including Detailed Map and Speed Bar Searching (10 minutes) posted 9/2018
- Searching – Public Records in Matrix360 (1+ minutes) NEW 9/2019
- Search Results – Adding, Moving, and Changing Columns on Search Results (2 minutes)
- Speed Bar For Searching (4 minutes)
- Stats tab in Matrix (7 minutes) posted 9/2018
