MLS Tips & How To Videos

Chautaugua-Cattaraugus Board of REALTORS Inc. logoHow to Access Matrix

On your Desktop/Laptop/Tablet Devices (no app required), go to

Matrix Assistance

  • Member Tech Support Contact List CCBR for all (tip- add all to your cell phone contacts with last name = Support).
  • CCBR Staff is available during business hours, Mon.-Fri. 8:00-5:00pm at  or 716-484-9426.
  • Contact AnswerLink for Matrix Support, M-F from 8:30am-8:30pm,  Sat/Sun from 8:30am-3:30pm at 888-825-5472.
  • To report a listing violation, click on the ‘Report a Violation’ icon in the REALTOR Full listing display in Matrix.
  • Contact CCBR staff for Realist Support or visit our Realist Support Page


Access pinpoint accurate, structure-based flood zone determination reports from MyFloodStatus. Each flood determination report is certified and backed by a $2 million E&O insurance policy – removing liability from you. After running the report, you and your clients will have access to their Flood Resource Center’s Certified Floodplain Managers to help you understand the report and receive advice on next steps.
Members pay just $25 per report (a $5 savings).

MyFloodStatus Resources:

TransactionDesk Support

TransactionDesk = Instanet Forms + DocBox + AuthentiSign

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Getting Started with Matrix

Matrix Video Training

Online Training
Videos and live webinars for MLS tools