MLS Tips & How To Videos

Chautaugua-Cattaraugus Board of REALTORS Inc. logo

CCBR Member Tech Support List (updated 1/26/21)

How to Access Matrix

On your Desktop/Laptop/Tablet Devices (no app required), go to

Matrix Assistance

  • CCBR Member Tech Support List
    (Hint- add all tech support numbers to your cell phone contacts with last name = Support).
  • CCBR Staff is available during business hours, Mon.-Fri. 8:00-5:00pm at  or 716-484-9426.
  • Contact AnswerLink for Matrix Support, M-F from 8:30am-8:30pm,  Sat/Sun from 8:30am-3:30pm at 888-825-5472.
  • ADA Technical Support Hotline.  The CoreLogic AnswerLink® ADA Hotline uses specially trained staff to assist customers who have hearing, visual, or other impairments.   844-209-0134 from M-F 8am to 8pm (excluding CoreLogic’s recognized holidays).
  • To report a listing violation, click on the ‘Report Data Error’ icon from a Realtor Display/Report from the listing in Matrix. To report a potential “off-market” violation, send an email to CCBR with listing number, photo or screen shot and nature of the violation (all reports confidential).
  • Contact CCBR staff for Realist Support or visit our Realist Support Page


NYSAR members pay just $25 per report ($5 savings).

MyFloodStatus Resources:

TransactionDesk Support

TransactionDesk = Instanet Forms + DocBox + AuthentiSign

ShowingTime for the MLS

Online Training
Videos and live webinars for MLS tools

Getting Started with Matrix

Matrix Video Training

Online Training
Videos and live webinars for MLS tools