MLS Tips & How To Videos
CCBR Member Tech Support List (updated 1/26/21)
How to Access Matrix
On your Desktop/Laptop/Tablet Devices (no app required), go to https://portal.mynysmls.com
- go to Matrix Quick Start PDF Guides
- go to Matrix Quick Start Videos
- go to Other MLS Related Tips Includes Realist, TransactionDesk and ShowingTime
- go to CCBR Online Tech Training Options
- go to GRAR’s IDX Info page
- go to CCBR Contracts and Forms Page
Matrix Assistance
- CCBR Member Tech Support List
(Hint- add all tech support numbers to your cell phone contacts with last name = Support). - CCBR Staff is available during business hours, Mon.-Fri. 8:00-5:00pm at mlsccbr@gmail.com or 716-484-9426.
- Contact AnswerLink for Matrix Support, M-F from 8:30am-8:30pm, Sat/Sun from 8:30am-3:30pm at 888-825-5472.
- ADA Technical Support Hotline. The CoreLogic AnswerLink® ADA Hotline uses specially trained staff to assist customers who have hearing, visual, or other impairments. 844-209-0134 from M-F 8am to 8pm (excluding CoreLogic’s recognized holidays).
- To report a listing violation, click on the ‘Report Data Error’ icon from a Realtor
Display/Report from the listing in Matrix. To report a potential “off-market” violation, send an email to CCBR with listing number, photo or screen shot and nature of the violation (all reports confidential). - Contact CCBR staff for Realist Support or visit our Realist Support Page
MyFloodStatus
NYSAR members pay just $25 per report ($5 savings).
MyFloodStatus Resources:
TransactionDesk Support
TransactionDesk = Instanet Forms + DocBox + AuthentiSign
- Support 800-668-8768 – Available 24/7 from Instanet Solutions/Lone Wolf Technologies.
- How do I? Videos
- How it Works Slideshow Use the down arrow to scroll through to see how it works
- Video Library: Each link links to a library of videos for a series of videos on each topic.
ShowingTime for the MLS
- Support is available at 800‐379‐0057, M-F from 9am – 10pm & Weekends from 9am – 6pm
- Email support@showingtime.com
- Help & Training
- Quick Start Guide
- ShowingTime Mobile App Guide
- ShowingTime MLS-ShowingTime Tips (including checking your settings and opting one or more listings out)
Online Training
Videos and live webinars for MLS tools
Getting Started with Matrix
Matrix Quick Start PDF Guides
- Add-Listing-Notes (4 pages) Rev. 8/2020
- Adding Listings From Transaction Desk (2 pages)
- Adding Open Houses in Matrix (1 page)
- Auto-email facts (2 pages) Rev. 3/2020
- Client Portal Notifications (3 pages) New 12/2019
- Copying-a Listing and Photos-From-a-Prior-Listing-in-Matrix (1 page) Rev. 8/2020
- Editing Map Coordinates on a Listing in Matrix NEW 8/2020
- Extending an Active Listing (1 page)
- Getting Started in Matrix(4 pages) Rev. 3/2020
- Hit Counters in Matrix (2 pages)
- Hot Sheet and Market Watch Tips (4 pages)
- IDX Search Links and Personal Websites created in Matrix (2 pages)
- Importing Contacts into Matrix (CSV files only) (2 pages)
- Matrix 360 is Here (1 page)
- Matrix Email – Keys to Successful Delivery (7 pages) NEW 11/2020
- Photo Specs for Matrix (1 page)
- Portal Setup Guide for Agents (7 pages)
- Search Tips; Including + – ! and *Search Symbols (2 pages)
- Searching Public Records in Matrix360 including Printing Labels (2 pages)
- Speed Bar Tips (3 pages)
- Team Function/Identity Sharing (1 page)
- Team Function Details (2 pages)
- Tips and Tricks for Matrix (6 pages) Rev. 8/2020
- Virtual Open House option (1 page) Rev. 6/2020
- Virtual Showing in Showing Instructions Option (3 pages) Rev. 6/2020
- Virtual Tours Open Houses and Showings Explained (1 page) Rev. 6/2020
- User Guides
- Client Guide – Quick Start Guide for Your Client (10 pages on working with email from Matrix)
- User Guide – Matrix X Quick Start Guide (64 pages) NEW 10/2020
Other Tips & How-to’s
- 3rd Party Website Advertising Guidelines
- 3rd Party Website Tips and Tricks (Realtor.com) Rev. 2/2021
- Clearing Cookies, Cache-PCs Macs-Firefox,IE,Safari,Edge and Chrome Rev. 3/2020
- Craigslist Issues and How to Report
- Enabling GeoLocation for MLS Portal Rev. 4/2021
- Glossary of Data Input Form fields Rev. 8/2020
- Mobile Tools and Apps Rev. 12/2020
- Net Sales/Admin Fees
- Portal Instructions for Enrollment
- Realist Support Page
- Realtor.com Agent Content Corner New 2/2020
- ShowingTime Tips from GRAR
- ShowingTime Mobile App Quick Start
- ShowingTime Quick Start Guide
- Status Changes – How to Handle Rev. 6/2020
- TransactionDesk How to Flatten a Document Helps to resolve issues with info missing or appearing incorrectly on a document when uploading to TransactionDesk.
- TransactionDesk Quick Start Guide and FAQs
- TransactionDesk Super User Notifications Settings
- TransactionDesk Teams and Transaction Templates NEW 8/2020
- TransactionDesk Troubleshooting Page
- Windows 7, 8 and 10 Browser Settings for MLS Issues Rev. 3/2020
Matrix Video Training
Online Training
Videos and live webinars for MLS tools
- New Users – How to Initially Set Your Matrix Settings Before You Get Started (13+ minutes)
- 3-Hour Matrix Pre-Release Overview – (3-hour in-depth training video on Matrix for those that like details)
- Adding Matrix Shortcut to Android Device Home Screen (1.22 minutes)
- Adding Matrix Shortcut to iPhone/iPad Home Screen (2.27 minutes)
- Add/Edit: Listing Maintenance (15 minutes)
- Appraiser Matrix Transition Edition (1.25 hours)
- Carts (saving a listing to a cart for later) (6 minutes) posted 9/2018
- Client Portal video overview for your clients (4 Minutes)
- CMA (11 minutes)
- Create a Custom (Search Results) Display from Scratch (3 minutes) posted 9/2018
- ePropertyWatch Video Training Overview (55 minutes)
- Generating Stats (6 minutes) posted 9/2018
- Hit Counters (or how many times your listing was viewed) (4+ minutes) posted 9/2018
- Home Page Tips (13 minutes)
- Matrix360 Overview (1 hr, 15 minutes; must enter name and email to view)
- Matrix Overview (10 minutes) posted 9/2018
- Reverse Prospecting (5 minutes) posted 9/2018
- Saved Search To Auto Email (1 minute)
- Searching – Part 1 – How to Search in Matrix (28 minutes)
- Searching – Part 2 – Results – Working With Your Search Results (33 minutes)
- Searching – Including Detailed Map and Speed Bar Searching (10 minutes) posted 9/2018
- Searching – Public Records in Matrix360 (1+ minutes) NEW 9/2019
- Search Results – Adding, Moving, and Changing Columns on Search Results (2 minutes)
- Speed Bar For Searching (4 minutes)
- Stats tab in Matrix (7 minutes) posted 9/2018
