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CCBR MLS Tips & How To Videos

How to Access Matrix

Matrix Assistance

  • CCBR Member Tech Support List
    (Hint- add all tech support #s to your phone contacts with last name = Support). Rev 7/2022
  • Matrix/Realist Support, Contact AnswerLink M-F from 8:30am-8:30pm,  S/S from 8:30am-3:30pm at 888-825-5472.
  • ADA Technical Support Hotline.  The CoreLogic AnswerLink® ADA Hotline assist customers who have hearing, visual, or other impairments.   844-209-0134 from M-F 8am to 8pm.
  • MLS Touch App 9am-6pm, M-F (9-1pm in summer on Fridays) 888-765-9223 or
  • CBR Staff is available M-F 8-5pm at  or 716-484-9426.
  • To report a listing violation, click on the ‘Report Data Error‘ icon from a Realtor Display/Report from the listing in Matrix.
  • To report a potential “off-market” violation, send an email to with listing number, photo or screenshot and nature of the violation (all reports confidential).

TransactionDesk Support

TransactionDesk = Instanet Forms + DocBox + AuthentiSign

ShowingTime for the MLS

Click below for videos and live webinars for all of our MLS tools!

Getting Started with Matrix

Matrix Quick Start PDF Guides

Matrix Video Training

Videos and live webinars for MLS tools

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