MLS Tips & How To Videos
How to Access Matrix
On your Desktop/Laptop/Tablet (no app required), go to https://portal.mynysmls.com
- Matrix and Other Tool Tips – PDF Guides Includes Realist, TransactionDesk and ShowingTime
- Matrix Quick Start Videos
- CCBR Online Tech Training Options
- IDX Info page
- CCBR Contracts and Forms Page
Matrix Assistance
- Contact AnswerLink for Matrix/Realist Support, M-F from 8:30am-8:30pm, Sat/Sun from 8:30am-3:30pm at 888-825-5472.
- ADA Technical Support Hotline. The CoreLogic AnswerLink® ADA Hotline uses specially trained staff to assist customers who have hearing, visual, or other impairments. 844-209-0134 from M-F 8am to 8pm (excluding CoreLogic’s recognized holidays).
- CCBR Vendor Tech Support List
(Hint- add all tech support #s to your phone contacts with last name = Support). Rev 7/2021 - CCBR Staff is available M-F 8-5pm at mlsccbr@gmail.com or 716-484-9426.
- To report a listing violation, click on the ‘Report Data Error‘ icon from a Realtor
Display/Report from the listing in Matrix. - To report a potential “off-market” violation, send an email to CCBR with listing number, photo or screen shot and nature of the violation (all reports confidential).
MyFloodStatus
NYSAR members pay $25/report ($5 savings). MyFloodStatus Resources:
TransactionDesk Support
TransactionDesk = Instanet Forms + DocBox + AuthentiSign
- Support 800-668-8768 – Available 24/7 from Instanet Solutions/Lone Wolf Technologies.
- How do I? Videos
- How it Works Slideshow Use the down arrow to scroll through to see how it works
- Video Library: Each link links to a library of videos for a series of videos on each topic.
ShowingTime for the MLS
- Support is available at 800‐379‐0057, M-F from 9am – 10pm & Weekends from 9am – 6pm
- Email support@showingtime.com
- Help & Training
- Quick Start Guide
- ShowingTime Mobile App Guide
- ShowingTime MLS-ShowingTime Tips (including checking your settings and opting one or more listings out)
Online Training
Videos and live webinars for all of our MLS tools!
Getting Started with Matrix
Matrix Quick Start PDF Guides
- Add-Listing-Notes (4 pages) Rev. 8/2020
- Adding Listings From Transaction Desk (2 pages)
- Adding Open Houses in Matrix (1 page)
- Auto-email facts (2 pages) Rev. 3/2020
- Client Portal Notifications (3 pages)
- Copying-a Listing and Photos-From-a-Prior-Listing-in-Matrix (1 page) Rev. 8/2020
- Editing Map Coordinates on a Listing in Matrix NEW 8/2020
- Extending an Active Listing (1 page)
- Getting Started in Matrix (4 pages) Rev. 11/2020
- Hit-Counters & Historical Hit Counters-NYSAMLSs-Matrix (2 pages) Rev. 7/2021
- Hot Sheet and Market Watch Tips (4 pages)
- IDX-Search-Links-and-Personal-Websites-created-in-Matrix (2 pages) Rev. 6/2021
- Importing Contacts into Matrix (CSV files only) (2 pages)
- Matrix 360 is Here (1 page)
- Matrix Email – Keys to Successful Delivery (7 pages) NEW 11/2020
- Photo Specs for Matrix (1 page) Rev. 4/2021
- Portal Setup Guide for Agents (7 pages)
- Search Tips; Including + – ! and *Search Symbols (2 pages)
- Searching Public Records in Matrix360 including Printing Labels (2 pages)
- Speed Bar Tips (3 pages)
- Team Function/Identity Sharing (1 page)
- Team-Settings in Matrix (3 pages) Rev. 7/2021
- Tips and Tricks for Matrix (6 pages) Rev. 8/2020
- Virtual Open House option (1 page) Rev. 6/2020
- Virtual Showing in Showing Instructions Option (3 pages) Rev. 6/2020
- Virtual Tours Open Houses and Showings Explained (1 page) Rev. 6/2020
- User Guides
- Client Guide – Quick Start Guide for Your Client (10 pages on working with email from Matrix)
- User Guide – Matrix X Quick Start Guide (64 pages) NEW 10/2020
Other Tips & How-to’s
- 3rd Party Website Advertising Guidelines
- 3rd Party Website Tips and Tricks (Realtor.com) Rev. 2/2021
- Clearing Cookies, Cache-PCs Macs-Firefox,IE,Safari,Edge and Chrome Rev. 3/2020
- Craigslist Issues and How to Report
- Enabling GeoLocation for MLS Portal Rev. 4/2021
- Glossary of Data Input Form fields Rev. 8/2020
- Mobile Tools and Apps Rev. 12/2020
- Net Sales/Admin Fees
- Portal Instructions for Enrollment
- Realist Support Page
- Realtor.com Agent Content Corner New 2/2020
- ShowingTime Tips from GRAR
- ShowingTime Mobile App Quick Start
- ShowingTime Quick Start Guide
- ShowingTime Showing Beacon Quick Start Guide NEW 8/2021
- ShowingTime Waitlist Feature NEW 8/2021
- Status Changes – How to Handle Rev. 6/2020
- TransactionDesk How to Flatten a Document Helps to resolve issues with info missing or appearing incorrectly on a document when uploading to TransactionDesk.
- TransactionDesk Quick Start Guide and FAQs
- TransactionDesk Resizing Enlarged Documents in Authentisign Added 6/2021
- TransactionDesk Super User Notifications Settings
- TransactionDesk Teams and Transaction Templates NEW 8/2020
- TransactionDesk Troubleshooting Page
- Windows 7, 8 and 10 Browser Settings for MLS Issues Rev. 3/2020
Matrix Video Training
Online Training
Videos and live webinars for MLS tools
- New Users – How to Initially Set Your Matrix Settings Before You Get Started (13+ minutes)
- 3-Hour Matrix Pre-Release Overview – (3-hour in-depth training video on Matrix for those that like details)
- Adding Matrix Shortcut to Android Device Home Screen (1.22 minutes)
- Adding Matrix Shortcut to iPhone/iPad Home Screen (2.27 minutes)
- Add/Edit: Listing Maintenance (15 minutes)
- Appraiser Matrix Transition Edition (1.25 hours)
- Carts (saving a listing to a cart for later) (6 minutes) posted 9/2018
- Client Portal video overview for your clients (4 Minutes)
- CMA (11 minutes)
- Create a Custom (Search Results) Display from Scratch (3 minutes) posted 9/2018
- ePropertyWatch Video Training Overview (55 minutes)
- Generating Stats (6 minutes) posted 9/2018
- Hit Counters (or how many times your listing was viewed) (4+ minutes) posted 9/2018
- Home Page Tips (13 minutes)
- Matrix360 Overview (1 hr, 15 minutes; must enter name and email to view)
- Matrix Overview (10 minutes) posted 9/2018
- Reverse Prospecting (5 minutes) posted 9/2018
- Saved Search To Auto Email (1 minute)
- Searching – Part 1 – How to Search in Matrix (28 minutes)
- Searching – Part 2 – Results – Working With Your Search Results (33 minutes)
- Searching – Including Detailed Map and Speed Bar Searching (10 minutes) posted 9/2018
- Searching – Public Records in Matrix360 (1+ minutes) NEW 9/2019
- Search Results – Adding, Moving, and Changing Columns on Search Results (2 minutes)
- Speed Bar For Searching (4 minutes)
- Stats tab in Matrix (7 minutes) posted 9/2018
