Tips & How To
CCBR MLS Tips & How To Videos
How to Access Matrix
On your Desktop/Laptop/Tablet (no app required), go to https://portal.mynysmls.com
- Scroll down for Matrix & Other Tips PDF Guides Includes Realist, TransactionDesk and ShowingTime
- Online/Recorded Tech Training Options
- IDX Info page
- To report a listing violation, click on the ‘Report Data Error‘ icon from a Realtor
Display/Report from the listing in Matrix. - To report a potential “off-market” violation, send an email to mlsccbr@gmail.com with listing number, photo or screenshot and nature of the violation (all reports confidential).
- MLS-Mobile Tools and Apps
- CCBR Contracts and Forms Page for MLS Forms
Matrix Assistance
- CCBR Member Tech Support List (Hint- add all tech support #s to your phone contacts with last name = Support). Rev 1/2023
- Matrix/Realist Support
- Contact AnswerLink M-F from 8:30am-8:30pm, S/S from 8:30am-3:30pm at 833-753-0536
- Contact local Cotality/CoreLogic staff in Buffalo M-F at Phone: 585-321-6788 Email: RES-DL-NYSSupport@cotality.com
- MLS Touch App 9am-6pm, M-F (9-1pm in summer on Fridays) 888-765-9223 or support@prospects.com
- CCBR Staff is available M-F 8-5pm at mlsccbr@gmail.com or 716-484-9426.
- ShowingTime for the MLS – Support is available at 800‐379‐0057, M-F from 9am – 10pm & Weekends from 9am – 6pm or Email support@showingtime.com; Chat http://www.showingtime.com/live-chat
- Transactions TransactionDesk Edition Contact 800-668-8768, Phone Support 24/7. Email tdsupport@lwolf.com M-F 9am-5pm
MyFloodStatus
NYSAR members pay $25/report ($5 savings). MyFloodStatus Resources:
Jump to a Section
Matrix Tips & How-to Guides
Matrix User Guides
- Comprehensive Guide to Matrix (66 pages)
- Tips & Tricks for Using Matrix
- Countries Blocked from Matrix Access
Setting Up Matrix
- Matrix Personal Branding Info (PDF)
- Matrix Branding Center (video)
- Custom IDX Search Link/Agent Webpage
- Client Portal Notifications (for Agents)
- Enabling GeoLocation for MLS Portal
- Setting Up a Team
- Import Contacts into Matrix (CSV file)
- Attribution Contact—Info for Agents
- Attribution Contact—Setup for Brokers
Matrix Search Tips
- Using Speed Bar Search
- Reverse Prospecting
- Using Symbols to Refine Searches
- Searching Public Records
Matrix Auto-Emails
Matrix Data & Stats
Creating Listings in Matrix
- Glossary of Matrix Data Input Fields
- Listing Input (Add/Edit /Copy) Tips
- Add a Listing from TransactionDesk
- Copying a Previous Listing and Photos
- Photo Specs for Listings
- Extending an Active Listing
- Status Change Guidelines
- Disclosing Net Sales/Admin Fees
Open Houses in Matrix
- Adding an Open House
- Virtual Tours, Open Houses & Showings Explained
- Matrix Virtual Open House
- ShowingTime Virtual Open House
Matrix Appraiser Tools
MLS Tools & Apps Help
*Note - Some tools not offered in all MLSs. Contact your MLS staff if you have a question on whether the product is available in your MLS, if unsure.
MLS Touch App
OneHome Portal & App
ShowingTime*
- Quick Start Guide
- Mobile App Guide
- Next Gen Quick Start Guide (Rev. 8/2023)
- Next Gen Knowledge Base
- Showing Beacon Quick Start Guide
- ShowingTime Settings Tips
- ShowingTime SMS Notification Opt-In
- Waitlist Feature
Realist
REALTORS Property Resource (RPR)
Domus Analytics Interactive Market Stats*
- Domus Benefit Flyer (2025)
- Quick overview video covering the Top 5 Reasons to Use Stats
- Domus University
RentSpree*
- RentSpree FAQs
- Getting started webinar (Registration required)
Supra*
TransactionDesk*
- Quick Start Guide and FAQs
- TransactionDesk Video Library
- Setting up Transaction Templates (for Agents)
- Setting up Transaction Templates (for Teams)
- Transaction Transfer FAQs
- Transaction Transfer (Broker Tools Guide)
- Cleaning Up Folders
- Fixing Upload Errors—Flatten a PDF
- Super User Notification Settings (Rev. 6/2023)
- Troubleshooting
- Lone Wolf Systems Status
