MLS Tips & How To Videos

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How to Access Matrix

On your Desktop/Laptop/Tablet (no app required), go to

Matrix Assistance

  • Contact AnswerLink for Matrix/Realist Support, M-F from 8:30am-8:30pm,  Sat/Sun from 8:30am-3:30pm at 888-825-5472.
  • ADA Technical Support Hotline.  The CoreLogic AnswerLink® ADA Hotline uses specially trained staff to assist customers who have hearing, visual, or other impairments.   844-209-0134 from M-F 8am to 8pm (excluding CoreLogic’s recognized holidays).
  • CCBR Vendor Tech Support List
    (Hint- add all tech support #s to your phone contacts with last name = Support). Rev 7/2021
  • CCBR Staff is available M-F 8-5pm at  or 716-484-9426.
  • To report a listing violation, click on the ‘Report Data Error‘ icon from a Realtor Display/Report from the listing in Matrix.
  • To report a potential “off-market” violation, send an email to CCBR with listing number, photo or screen shot and nature of the violation (all reports confidential).


NYSAR members pay $25/report ($5 savings).  MyFloodStatus Resources:

TransactionDesk Support

TransactionDesk = Instanet Forms + DocBox + AuthentiSign

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