ECRAR MLS Tips & How-To Videos

Elmira-Corning Regional Association of REALTORS® Staff

Mon – Thu, 9am-5pm and Fri 9am-4pm for ECRAR MLS-specific issues or suspected outages.

• Phone: 607-562-7035
• Email: staff@elmira-corningrealtors.com

Vendor Support Contacts

• ECRAR Member Tech Support List   Including Matrix, Realist, MLSTouch, SentriLock, DotLoop, RPR and more
  Tip: Download this list and add each to your phone contacts with the last name = Support

• Matrix/Realist Support
  • AnswerLink M-F, 8:30am-8:30pm,  S/S 8:30am-3:30pm at 833-753-0536.
  • Local Cotality staff in Buffalo M-F at 585-321-6788  or  RES-DL-NYSSupport@cotality.com
• MLS Touch App 9am-6pm, M-F 888-765-9223 or support@prospects.com
• SentriLock Support 7 days a week, 8am-Midnight EST
  • Lockbox Support support@sentrilock.com or 513-618-5800
  • Showing Service Support  showings@sentrilock.com or 513-618-5814

Property Tax References

• STAR Credit Registration Eligibility
• Property & School Tax Due Dates
• Property & School Tax Websites

Training and Learning Tools

Video

• View 2.6.25 Intro to Matrix class!
• View 2.20.25 Intro to Matrix class!
• View 2.27.25 Intro to SentriLock Showing Service
• Matrix Settings: Manage how your info appears to clients (7 mins)
• Save Listing as Incomplete Status (2.5 mins)
• Add or Edit a Listing in Matrix (14 mins)
• Search Tips, Including Detailed Map & Speed Bar Searching (10 mins)
• An Introduction To Realist (7 mins)
• Matrix360 CMA (10.5 mins)

Matrix PDF Guides

• • Training Slideshow - ECRAR (color)
  • Getting Started in Matrix – Personal Branding Info
  • Tips & Tricks for Searching & More
  • Listing Input (Add/Edit /Copy) Tips
  • Hot Sheet & Market Watch Tips
  • Auto-Email Facts and How-To’s
  • MLS Status Change Guidelines
  • Glossary of MLS/Matrix Data Input Fields
  • Setting Up a Team