Tips & How To
Ithaca MLS Tips & How-To Videos
Matrix Access & Info
Web URL
https://portal.mynysmls.com
Scroll down for additional guides on using Matrix and MLS-related tools
MLS Mobile Apps
MLS Touch
ShowingTime
For more ShowingTime tutorials and training, click “Help & Support” from the app or web portal side menu
Forms page
On your portal for MLS Forms
Matrix Assistance
IBR Staff
Available Mon-Fri from 9am to 5pm for IBR MLS-specific issues or suspected outages.
- Phone: 607-257-1001
- Email: ibr@ithacarealtors.com
Vendor Support Contacts
IBR Member Tech Support List
Tip: Download this list and add each to your phone contacts with the last name = Support
- Matrix/Realist Support
- AnswerLink M-F from 8:30am-8:30pm, S/S from 8:30am-3:30pm at 833-753-0536.
- Local Cotality staff in Buffalo M-F at 585-321-6788 or RES-DL-NYSSupport@cotality.com
- MLS Touch App 9am-6pm, M-F (9-1pm in summer on Fridays) 888-765-9223 or support@prospects.com
- ShowingTime for the MLS – Support is available at 800‐379‐0057, M-F from 9am – 10pm & Weekends from 9am – 6pm or Email support@showingtime.com; Chat http://www.showingtime.com/live-chat
Matrix Video Tutorials
- Intro to Matrix Class (for IBR) NEW 8/2023 (2 hours)
- Matrix Class with CoreLogic (1.5 hours)
- Matrix Settings: Manage how your info appears to clients (7 mins)
- Save Listing as Incomplete Status (2.5 mins)
- Add or Edit a Listing in Matrix (14 mins)
- Search Tips, Including Detailed Map & Speed Bar Searching (10 mins)
- An Introduction To Realist (7 mins)
- Matrix360 CMA (10.5 mins)
Matrix PDF Guides
-
- Matrix Overview Guide (20 pages)
- Getting Started with Matrix/Personal Branding Info (PDF)
- Tips & Tricks for Searching Matrix and More (6 pages)
- Hot Sheet & Market Watch Tips
- Auto-Email Facts and How-To’s
- Using Symbols to Refine Searches
- MLS Status Change Guidelines
- Glossary of MLS/Matrix Data Input Fields
General Tips
Avoiding Scams
City Neighborhood Maps
Fixing Login Issues
Quick Reference Guides
- RentSpree FAQs
- ShowingTime Two-Factor Authentication (2FA)
- Tips & Tricks for Searching Matrix and More (PDF Guide)
- Common Issues in TransactionDesk
- Realist Overview & Intro
- MLS Touch App Setup Guide
- ShowingTime Reference Guides
- Matrix Reference Guides (Statuses, Glossary, Photo Specs, etc.)
- Getting Started in Transact
- Introduction to RPR
Sign Ordinances
Interactive Market Stats
Domus Features
Matrix
Appraiser Tools
Matrix Auto-Email
Matrix Data & Stats
Matrix Listings
MLS Touch App
OneHome
OneHome Client Portal
OneHomeowner
OneHomeowner for Agents
RE Technology
RentSpree
RentSpree Listings
RentSpree Overview
RPR
RPR Data & Stats
- Shareable Market Trends (RPR)
- Market Trends Canva Templates (RPR)
- Set Up My Markets (RPR)
- Property Pricing Tools (RPR)
- Market Trends AI ScriptWriter (RPR)
- Market Activity Report (RPR)
- Schools Research (RPR)
- Neighborhood Search (RPR)
- Residential Reports (RPR)
- Map Search & Analysis (RPR)
- Market – Neighborhood Trends (RPR)
RPR Mobile App
RPR Overview
SavvyCard
SentriLock
SentriLock 1 Day Code
ShowingTime
Listing Setup
ShowingTime 1 Day Code
ShowingTime for Buyer Agents
Supra
Listing Setup
Supra 1 Day Code
Transact by Lone Wolf
Authentisign (Transact)
Broker Tools (Transact)
Managing Transactions (Transact)
TransactionDesk-Authentisign
Authentisign
Broker Tools
TransactionDesk Overview
- Import Templates from TransactionDesk into Transact
- Import Contacts from TransactionDesk into Transact
- Customize User Profile (TransactionDesk)
- Notification Settings for Agents (TransactionDesk)
- Logging into Transact/Admin Access (TransactionDesk)
- Setting Up Transaction Templates for Agents (TransactionDesk)
- TransactionDesk Overview with Lone Wolf Trainer (55 mins)
Transactions
- Import Templates from TransactionDesk into Transact
- Add/Input a Matrix Listing from TransactionDesk
- Import MLS/Realist Data into Forms (TransactionDesk)
- Edit a Form in a Transaction (TransactionDesk)
- Setting Up Transaction Templates for Agents (TransactionDesk)
- TransactionDesk Overview with Lone Wolf Trainer (55 mins)
