MLS Related Tips & How-to Guides

For Support During GRAR Office Hours

Member Services

For help with your membership or dues, account access, lockboxes, and all general questions, contact Member Services:

Phone: 585-292-5000
“Ardi” AI Text/Phone Assistant (24 hours/7 days a week): 585-565-5797
Email: GRARHelpDesk@grar.net
Hours: Mon-Thurs from 8:30am-4:30pm and Fri from 9:30-4:30pm

MLS Tools & Tech Support

For help with Matrix or other MLS tools, apps, and tech, send an email to MLStools@grar.net

You can also find our tech guides and vendor support contacts below:

Listing Violations

To report a violation, click the yellow Report Data Error icon from the Realtor or 360 Display/Report in Matrix.

To report a potential “off-market” violation, send an email (all reports are confidential) to MLSrules@grar.net with:

The listing’s MLS number
Photo or screenshot
Short description of the potential violation

Vendor Support Contacts

Jump to a Section

Matrix Tips & How-to PDFs MLS Tools & Apps Help Other Tips & How-To's

[ Back to Top ]

Matrix Tips & How-to Guides

Matrix User Guides

Setting Up Matrix

Matrix Search Tips

Matrix Auto-Emails

Matrix Data & Stats

Creating Listings in Matrix

Open Houses in Matrix

Matrix Appraiser Tools

[ Back to Top ]

MLS Tools & Apps Help

*Note - Some tools not offered in all MLSs. Contact your MLS staff if you have a question on whether the product is available in your MLS, if unsure.

MLS Touch App

App Help Center

OneHome Portal & App

ShowingTime*

Supra*

How to’s
One Time Use Codes
GRAR eKEY holders can create one-time use codes to provide access to your listings for infrequent users such as contractors, stagers, and out-of-area agents (MLS Members from Elmira-Corning, Ithaca, Mohawk Valley, and Binghamton (who use Sentrilock or a different Supra network (Binghamton)).
- Organization-Provided-Single-Access-Instructions-for-Agents

Domus Analytics Interactive Market Stats*

Domus Benefit Flyer (2025)
Quick overview video covering the Top 5 Reasons to Use Stats
Domus University
Domus Analytics Market Statistics Training (52 mins) In this full-length webinar for NYSAMLSs Members, learn how to navigate the newest version of Domus Analytics dashboards, interpret market data, and use advanced filters to better serve your clients.

Transact*

Starting June 18, 2025, the new “Transact” platform launched. This will eventually replace TransactionDesk and zipForm from Lone Wolf (likely by June 2026). This agent-centric platform combines the features of TransactionDesk with an upgraded, deal-centered workflow that enables agents to track the deal’s clients, paperwork, and timeline all in one transaction.
Note – All features are not available in Transact yet, such as Upload to Matrix from Data Input Forms. We expect to see that feature later this year.

Your existing data is still available in TransactionDesk and or zipForm (Otsego-Delaware members), and you can continue using the platform—or choose to try out the new Transact. Once we’ve fully migrated to Transact (expected in June 2026), all existing TransactionDesk data files will be view-only. Feel free to give it a try and know that this new tool is a work in progress. Use the normal support number to report issues or ask questions at 800-668-8768 or tdsupport@lwolf.com. Feel free to copy us so we can keep a list too at mlstools@grar.net.