Tips & How To
MLS Related Tips & How-to Guides
Matrix Assistance
- AnswerLink, All Matrix/Realist Support M-F from 8:30am-8:30pm and Sat/Sun from 8:30am-3:30pm at 833-753-0536 (new 1/2023).
- Visit the HELP tab in Matrix™ – Once logged into Matrix™, click on your name & then visit the HELP tab for assistance.
- GRAR Member Services is available M-Th 8:30-4:30pm and Fri. 9:30-4:30pm. GRARHelpDesk@grar.net or 585-292-5000.
- MLS Touch App M-F 9am-6pm at 888-765-9223 or support@prospects.com.
- Matrix ADA Technical Support Hotline. For those with hearing, visual, or other impairments. M-F 8am to 8pm 844-209-0134.
Other Support
- To report a
- Listing violation, click on the yellow ‘Report Data Error’ triangle icon from a Realtor Display/Report in Matrix.
- Potential “off-market” violation, email GrarMLSRules@grar.net with listing number, photo or screenshot and nature of the violation (all reports confidential).
- MLS-Mobile Tools and Apps (Includes how to save portal to your phone/tablet home screen)
- GRAR Member Tech Support List Rev. 1/2023
MLS Tips and How-to PDFs
Matrix Quick Start PDF Guides
- Add-Listing-Notes (4 pages) Rev. 2/2023
- Adding Listings From Transaction Desk (2 pages)
- Adding Open Houses in Matrix (1 page)
- Attribution-Contact-How-it-Works-for-Agents New 11/2022
- Attribution-Contact-Setup-for-Brokers New 11/2022
- Auto-email-facts-NYSAMLS (3 pages) Rev. 3/2023
- Auto-email SMS Texting to Existing Auto-email Contacts New 2/2022
- Auto-email SMS Text Messaging FAQ’s New 2/2022
- Client Portal Notifications for the Agent via-Email or Text (2 pages) Rev. 2/2022
- Copying-a Listing and Photos-From-a-Prior-Listing-in-Matrix (1 page)
- Editing Map Coordinates on a Listing in Matrix
- Extending an Active Listing (1 page)
- Getting-Started-in-Matrix-With-Settings (3 pages) Rev. 2/2023
- Hit-Counters & Historical Hit Counters-NYSAMLSs-Matrix (2 pages) Rev. 3/2023
- Hot Sheet and Market Watch Tips (4 pages)
-
IDX Search Links and Personal Websites Created in Matrix (3 pages) Rev. 2/2023
- Importing Contacts into Matrix (CSV files only) (2 pages)
- Matrix 360 is Here (1 page)
- Matrix Email – Keys to Successful Delivery (7 pages)
- OneHome Benefits of Activating a Free OneHome Account New 4/2022
- OneHome Consumer FAQs New 4/2022
- OneHome Text Messaging FAQ’s New 4/2022
- Photo Specs for Matrix (1 page) Rev. 4/2021
- Search Tips; Including + – ! and *Search Symbols (2 pages)
- Searching Public Records in Matrix360 including Printing Labels (2 pages)
- Speed Bar Tips (3 pages)
- Team-Settings in Matrix (3 pages) Rev. 7/2021
-
Tips-and-Tricks-for-Matrix (6 pages) Rev. 2/2023
- Virtual Open House option (1 page)
- Virtual Showing in Showing Instructions Option (3 pages)
- Virtual Tours Open Houses and Showings Explained (1 page)
- Matrix User Guide
- User Guide – Matrix-v.-10.5-US-User-Guide (66 pages)
- Neighborhood Maps
- Rochester City Neighborhoods Map Updated 11/15/11
- Geneva City Neighborhoods Map
- Syracuse City Neighborhoods Map
- Buffalo City Neighborhoods Map 2019 Updated 8/2019
Other Tips & How-to’s
- 3rd Party Website Advertising Guidelines
- 3rd Party Website Tips and Tricks (Realtor.com)
- Clearing Cookies, Cache-PCs Macs- Edge, Chrome, Firefox, Safari Rev. 2/2023
- Comp Only – Directions for Entering Listings for Selling-Buyers Agent Credit New 07/2022
- Craigslist-Facebook-Social Media Scam Poster Rev. 1/2023
- Domus Analytics FAQs and Training Videos New 9/2022
- Enabling GeoLocation for MLS Portal
- Glossary of Data Input Form Fields (8 pages) Rev. 5/2023
- ListHub for Agents Overview: How it Works
- ListHub for Brokers Overview: How it Works
- MLS Touch App Help Center New 7/2022
- Net Sales/Admin Fees
- Password Issues in the Portal New 2/2023
- Realist Support Page
- Realtor.com Agent Dashboard
- Showing Etiquette and Professionalism New 8/2022
- ShowingTime Mobile App Quick Start
- ShowingTime Quick Start Guide
- ShowingTime Showing Beacon Quick Start Guide New 8/2021
- ShowingTime Tips from GRAR
- ShowingTime Waitlist Feature New 8/2021
- Status Changes - How to handle
- TransactionDesk Cleaning up Folders New 6/2021
- TransactionDesk How to Flatten a Document Helps to resolve issues with info missing or appearing incorrectly on a document when uploading to TransactionDesk.
- TransactionDesk Quick Start Guide and FAQs
- TransactionDesk Resizing Enlarged Documents in Authentisign Added 6/2021
- TransactionDesk Super User Notifications Settings
- TransactionDesk Teams and Transaction Templates
- TransactionDesk Troubleshooting Page
- Windows 7, 8 and 10 Browser Settings for MLS Issues
