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Tips & How To

MLS Related Tips & How-to Guides

Matrix Assistance

  • AnswerLink, All Matrix/Realist Support M-F from 8:30am-8:30pm and Sat/Sun from 8:30am-3:30pm at 833-753-0536 (new 1/2023).
  • Visit the HELP tab in Matrix™ – Once logged into Matrix™, click on your name & then visit the HELP tab for assistance.
  • GRAR Member Services is available M-Th 8:30-4:30pm and Fri. 9:30-4:30pm. or 585-292-5000.
  • MLS Touch App M-F 9am-6pm at 888-765-9223 or
  • Matrix ADA Technical Support Hotline.  For those with hearing, visual, or other impairments. M-F 8am to 8pm 844-209-0134.

Other Support

  • To report a…
    • Listing violation, click on the yellow ‘Report Data Error’ triangle icon from a Realtor Display/Report in Matrix.
    • Potential “off-market” violation, email with listing number, photo or screenshot and nature of the violation (all reports confidential).
  • MLS-Mobile Tools and Apps (Includes how to save portal to your phone/tablet home screen)
  • GRAR Member Tech Support List Rev. 1/2023

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