Tips & How To
MLS Related Tips & How-to Guides
Matrix Assistance
- AnswerLink, All Matrix/Realist Support M-F from 8:30am-8:30pm and Sat/Sun from 8:30am-3:30pm at 833-753-0536 (new 1/2023).
- Visit the HELP tab in Matrix™ – Once logged into Matrix™, click on your name & then visit the HELP tab for assistance.
- GRAR Member Services is available M-Th 8:30-4:30pm and Fri. 9:30-4:30pm. GRARHelpDesk@grar.net or 585-292-5000.
- MLS Touch App M-F 9am-6pm at 888-765-9223 or support@prospects.com.
- Matrix ADA Technical Support Hotline. For those with hearing, visual, or other impairments. M-F 8am to 8pm 844-209-0134.
Other Support
- To report a…
- Listing violation, click on the yellow ‘Report Data Error’ triangle icon from a Realtor Display/Report in Matrix.
- Potential “off-market” violation, email MLSrules@grar.net with listing number, photo or screenshot and nature of the violation (all reports confidential).
- MLS-Mobile Tools and Apps (Includes how to save portal to your phone/tablet home screen)
- GRAR Member Tech Support List Rev. 1/2023
Matrix Tips & How-to PDFs
Matrix User Guides
- Comprehensive Guide to Matrix (66 pages)
- Tips & Tricks for Using Matrix
- Countries Blocked from Matrix Access
Setting Up Matrix
- Personal Marketing Info (Rev. 8/2023)
- Custom IDX Search Link/Agent Webpage
- Client Portal Notifications (for Agents)
- Enabling GeoLocation for MLS Portal
- Setting Up a Team
- Import Contacts into Matrix (CSV file)
- Attribution Contact—Info for Agents
- Attribution Contact—Setup for Brokers
Matrix Search Tips
- Using Speed Bar Search
- Reverse Prospecting
- Using Symbols to Refine Searches
- Searching Public Records
Matrix Auto-Emails
Matrix Data & Stats
Creating Listings in Matrix
- Enter a Comp-only Listing
- Glossary of Matrix Data Input Fields
- Add a Listing from TransactionDesk
- Copying a Previous Listing and Photos
- Editing the Map on a Listing
- Photo Specs for Listings
- Extending an Active Listing
- Status Change Guidelines
- Disclosing Net Sales/Admin Fees
Open Houses in Matrix
- Adding an Open House
- Guide to Virtual Property Visits
- Matrix Virtual Open House
- ShowingTime Virtual Open House
Matrix Appraiser Tools
MLS Tools & Apps Help
MLS Touch App
OneHome Portal & App
ShowingTime
TransactionDesk
- Quick Start Guide and FAQs
- Setting up Transaction Templates (for Agents)
- Setting up Transaction Templates (for Teams)
- Transaction Transfer FAQs
- Transaction Transfer (Broker Tools Guide)
- Cleaning Up Folders
- Fixing Upload Errors—Flatten a PDF
- Super User Notification Settings (Rev. 6/2023)
- Troubleshooting
Realist
Other Tips & How-To's
Third-Party Sites
- Third-Party Website Advertising Guidelines
- Third-Party Website Tips & Tricks
- Realtor.com Agent Dashboard