MLS Tools & Tips

For help with your membership or dues, account access, lockboxes, and all general questions, contact Member Services:

• Phone: 585-292-5000
• “Ardi” AI Text/Phone Assistant (24 hours/7 days a week): 585-565-5797
• Email: GRARHelpDesk@grar.net
• Hours: Mon-Thurs from 8:30am-4:30pm and Fri from 9:30-4:30pm

For help with Matrix or other MLS tools, apps, and tech, send an email to MLStools@grar.net

You can also find our tech guides and vendor support contacts below:

• GRAR Member Tech Support List
• MLS Mobile Tools & Apps

To report a violation on an MLS-listed property, click the yellow Report Data Error icon from the Realtor or 360 Display/Report in Matrix.

To report a potential off-market violation, send an email (all reports are confidential) to MLSrules@grar.net with:

• The listing’s MLS number
• Photo or screenshot
• Short description of the potential violation