Matrix / MLS Support
For Support During GRAR Office Hours
Contact GRAR Member Services Support
GRAR staff is available Monday through Thursday from 8:30 to 4:30 and Fridays from 9:30 to 4:30.
- Call 585-292-5000 or email with questions during business hours
- Download the GRAR Member Tech Support List (updated 1-2023)
For Support When the GRAR Office is Closed
Matrix, Realist, ePropertyWatch, MLS Touch
- AnswerLink (Matrix/Realist) at 833-753-0536 (new number as of 1/2023).
- ePropertyWatch designated number: 844-530-8859
- M-F from 8:30 AM – 8:30 PM
- Sat/Sun from 8:30 AM- 3:30 PM
- MATRIX Tips & Tricks
- Realist help page
- MLS Touch Technical Support
- 9am to 6pm (ET), 9am to 6pm, M-F (9 to 1pm Fridays July-Aug)
- support@prospects.com or 888-765-9223
- MLS Touch Help Center
TransactionDesk
- TransactionDesk help page
- Contact LoneWolf TransactionDesk Support at 800-668-8768, 24/7
- Email tdsupport@lwolf.com, M-F during business hours.
- From TransactionDesk, go to the Support (question mark) icon and click on Live Support for live, on-line chat
- Lone Wolf Systems Status Page https://statuspage.lwolf.com/
Homesnap
- Contact 800-431-5509
- support@homesnap.com
- Homesnap University – This page includes our training calendar along with links to sign up for live webinars, deep dive how-to guides, tutorial videos, and printable resources.
- Homesnap Help Center – This page includes our customer support contact information, searchable FAQs, and additional collateral.
- Homesnap Blog – This page is where we post articles on the latest developments at Homesnap, including details on new features.
ShowingTime
- Email support@showingtime.com
- Voice 800‐379‐0057 M-F, 9 AM – 10PM & S/S, 9 – 6 PM
- Help & Training
- Download the ShowingTime Quick Start Guide
- Download the Mobile App Guide
- ShowingTime Tips from GRAR (including checking your settings and opting one or more listings out) 3/26/18
- Keep Property Access Secure
ListHub
- ListHub Sales at 877-847-3394 or info@lishub.net
- ListHub Support at 877-560-0171
- Broker User Manual
- Agent User Manual
REALTOR.com
- REALTOR.com Customer Care Center at 800.878.4166, option 1 or CustomerCare@realtor.com.
- M-F 9:00 AM – 8:00 PM.
REALTORS Property Resource (RPR)
- RPR Support at 877-977-7576 or info@narrpr.com.
- blog.narrpr.com – Resource and training materials for RPR is located on the blog.
Supra
- Contact Supra at 877.699.6787 or suprasupport@carrier.com
- Available 7 days a week from 8:00 AM – 10:00 PM.
- https://www.suprasystems.com/