Say Hello, Hola, & Salut to ARDI
Ardi is our AI-powered Member Services Representative, and she’s available by phone call, text, and the web…plus, she’s ready to answer your questions 24/7 and even speaks (or texts) in 26 languages.
Ardi instantly searches your Member Portal, our website, and a custom database to provide fast, reliable answers and related resources. Whether you need help with CE requirements, finding the right form, or tech help, simply text or call Ardi for detailed guidance in seconds.
Frequently Asked Questions
How do I use Ardi?
For best results, be specific and ask follow-up questions to help Ardi provide the most accurate answer. While Ardi CAN help navigate GRAR’s rules and policies, note that she cannot yet access the information contained in individual member or firm/office records—these questions should still be directed to our HelpDesk or Member Services.
What if Ardi doesn’t answer my question?
You can always call us at (585) 292-5000 to connect directly with our staff. For more specific assistance, please use the following contacts:
- MLS rules and violations: MLSrules@grar.net
- Tech tools help: MLStools@grar.net
- General membership questions: GRARhelpdesk@grar.net
- Vendor tech support contacts (for Matrix, TransactionDesk, etc.)
Is Ardi replacing the Member Services team?
No way! We enjoy taking your calls, but understand that real estate doesn’t always have predictable or convenient hours. Ardi helps us support you even when our office is closed.
What if I don’t want to use Ardi?
Ardi won’t be offended—she’ll still learning the ropes and sometimes needs help from our staff. To connect with our Member Services team at any time, tell Ardi “I want to talk with a person” and she’ll transfer you (for voice calls) or link our main number (for text messages).
What Can I Ask?
Try Asking Ardi these Sample Questions
Try Ardi
She’s available by phone call, text, or WhatsApp
Voice Call
Send a Text
Use WhatsApp
What else can Ardi do?
Ardi goes beyond real estate. She’s a whiz at customer service in other areas, too, because she’s powered by your custom knowledgebase. Leave the routine questions about your services and products to Ardi, and let your team focus on higher-value work.
Will Ardi replace my Client Care team?
While Ardi provides a wealth of info AND service with a smile, she’s not comfortable handling your clients’ most sensitive information. Any inquiries related to specific client records is best handled by a human team member.
How much setup and training does Ardi need?
Once your info is uploaded and processed, Ardi can immediately provide answers from your knowledgebase. When a document or resource changes, simply upload the new version and Ardi instantly incorporates it into her responses.
Can we review the answers that Ardi provides?
Yes! Ardi logs both sides of every interaction (voice call, text message, or web app inquiry), so you see how she responds—and where adjustments are needed.
