Tips & How To
ECRAR MLS Tips & How-To Videos
Matrix Access & Info
Web URL
Scroll down for additional guides on using Matrix and MLS-related tools
Mobile Apps
- Mobile Apps for ECRAR Members
- Getting Started: MLSTouch Mobile App
- MLSTouch Mobile App Webinar (38 mins)
- RPR Mobile for Residential (9 mins)
- SentriKey App for SentriLock and ShowingService
Matrix Conversion Email Library
- Step by Step How to Guide to Enrolling in the Member Portal (ECRAR)
- 1.02.25 Update 1: Dates to Keep in Mind
- 1.21.25 Update 2: What to Expect + Training
- 1.27.25 Urgent: Set-up Your Matrix Account Within 72-Hrs Please call ECRAR if you missed this window so we can resend the link
- 1.29.25 Update 3: Updated Timeline – What to do first/Helpful Hints/Branding/Training Options
- 2.18.25 UPDATE 4: Remaining Conversion Timeline
ECRAR Member Reference Docs
Financial Reports
Professional Guides
Matrix Assistance
Elmira-Corning Reg Assoc of REALTORS® Staff
Available Mon – Thu, 9am – 5pm and Fri 9am-4pm for ECRAR MLS-specific issues or suspected outages.
- Phone: 607-562-7035
- Email: srose@elmira-corningrealtors.com
Vendor Support Contacts
-
ECRAR Member Tech Support List Including Matrix, Realist, MLSTouch, SentriLock, DotLoop, RPR and more
Tip: Download this list and add each to your phone contacts with the last name = Support
- Matrix/Realist Support
- Contact AnswerLink M-F from 8:30am-8:30pm, S/S from 8:30am-3:30pm at 833-753-0536.
- Contact local Cotality/CoreLogic staff in Buffalo M-F at Phone: 585-321-6788 Email: RES-DL-NYSSupport@cotality.com
- MLS Touch App 9am-6pm, M-F (9-1pm in summer on Fridays) 888-765-9223 or support@prospects.com
- SentriLock Support 7 days a week, 8am-Midnight EST
Property Tax References
Matrix Training
Training and Learning Tools. For more video guides and tutorials, visit our NYS Online Webinar & Video Training Page
Video
- View 2.6.25 Intro to Matrix class!
- View 2.20.25 Intro to Matrix class!
- View 2.27.25 Intro to SentriLock Showing Service
- Matrix Settings: Manage how your info appears to clients (7 mins)
- Save Listing as Incomplete Status (2.5 mins)
- Add or Edit a Listing in Matrix (14 mins)
- Search Tips, Including Detailed Map & Speed Bar Searching (10 mins)
- An Introduction To Realist (7 mins)
- Matrix360 CMA (10.5 mins)
Matrix PDF Guides
Jump to a Section
Matrix Tips & How-to Guides
Matrix User Guides
- Comprehensive Guide to Matrix (66 pages)
- Tips & Tricks for Using Matrix
- Countries Blocked from Matrix Access
Setting Up Matrix
- Matrix Personal Branding Info (PDF)
- Matrix Branding Center (video)
- Custom IDX Search Link/Agent Webpage
- Client Portal Notifications (for Agents)
- Enabling GeoLocation for MLS Portal
- Setting Up a Team
- Import Contacts into Matrix (CSV file)
- Attribution Contact—Info for Agents
- Attribution Contact—Setup for Brokers
Matrix Search Tips
- Using Speed Bar Search
- Reverse Prospecting
- Using Symbols to Refine Searches
- Searching Public Records
Matrix Auto-Emails
Matrix Data & Stats
Creating Listings in Matrix
- Glossary of Matrix Data Input Fields
- Listing Input (Add/Edit /Copy) Tips
- Add a Listing from TransactionDesk
- Copying a Previous Listing and Photos
- Photo Specs for Listings
- Extending an Active Listing
- Status Change Guidelines
- Disclosing Net Sales/Admin Fees
Open Houses in Matrix
- Adding an Open House
- Virtual Tours, Open Houses & Showings Explained
- Matrix Virtual Open House
- ShowingTime Virtual Open House
Matrix Appraiser Tools
MLS Tools & Apps Help
*Note - Some tools not offered in all MLSs. Contact your MLS staff if you have a question on whether the product is available in your MLS, if unsure.
MLS Touch App
OneHome Portal & App
ShowingTime*
- Quick Start Guide
- Mobile App Guide
- Next Gen Quick Start Guide (Rev. 8/2023)
- Next Gen Knowledge Base
- Showing Beacon Quick Start Guide
- ShowingTime Settings Tips
- ShowingTime SMS Notification Opt-In
- Waitlist Feature
Realist
RentSpree*
- RentSpree FAQs
- Getting started webinar (Registration required)
REALTORS Property Resource (RPR)
Supra*
Domus Analytics Interactive Market Stats*
- Domus Benefit Flyer (2025)
- Quick overview video covering the Top 5 Reasons to Use Stats
- Domus University
- Domus Analytics Market Statistics Training (52 mins) In this full-length webinar for NYSAMLSs Members, learn how to navigate the newest version of Domus Analytics dashboards, interpret market data, and use advanced filters to better serve your clients.
Transact*
Starting June 18, 2025, the new “Transact” platform launched. This will eventually replace TransactionDesk and zipForm from Lone Wolf (likely by June 2026). This agent-centric platform combines the features of TransactionDesk with an upgraded, deal-centered workflow that enables agents to track the deal’s clients, paperwork, and timeline all in one transaction.
Note – All features are not available in Transact yet, such as Upload to Matrix from Data Input Forms. We expect to see that feature later this year.
Your existing data is still available in TransactionDesk and or zipForm (Otsego-Delaware members), and you can continue using the platform—or choose to try out the new Transact. Once we’ve fully migrated to Transact (expected in June 2026), all existing TransactionDesk data files will be view-only. Feel free to give it a try and know that this new tool is a work in progress. Use the normal support number to report issues or ask questions at 800-668-8768 or tdsupport@lwolf.com. Feel free to copy us so we can keep a list too at mlstools@grar.net.
We’ve created some tips and guides to help you get started with Transact:
TransactionDesk*
- Quick Start Guide and FAQs
- TransactionDesk Video Library
- Setting up Transaction Templates (for Agents)
- Setting up Transaction Templates (for Teams)
- Transaction Transfer FAQs
- Transaction Transfer (Broker Tools Guide)
- Cleaning Up Folders
- Fixing Upload Errors—Flatten a PDF
- Super User Notification Settings (Rev. 6/2023)
- Troubleshooting
- Lone Wolf Systems Status
