Tips & How To
ODBR MLS Tips & How-To Videos
Matrix Access & Info
Web URL
https://portal.mynysmls.com
Enter a Comp Listing
Forms page
On your portal for MLS Forms
IDX Data
MLS data feed for your website
ODBR Stats Page
Local & NY sales statistics
Matrix Tips & How-To
Scroll down for additional guides on using Matrix and MLS-related tools
Referenced Materials as we Migrated to NYS Matrix MLS
Matrix Assistance
ODBR Staff
Available Mon-Fri from 8am to 4pm for ODBR MLS-specific issues or suspected outages.
- Phone: 607-432-4331
- Email: odbr-mls@stny.rr.com
Report a Listing Violation
To report a violation, click on the yellow Report Data Error icon from a Realtor Display/Report from the listing in Matrix
Vendor Support Contacts
ODBR Member Tech Support ListTip: Download this list and add each to your phone contacts with the last name = Support
Matrix/Realist Support (AnswerLink)
- Phone: 833-753-0536
- Hours: Mon-Fri from 8:30am to 8:30pm & Sat/Sun from 8:30am to 3:30pm
MLS Touch App
- Phone: 888-765-9223
- Email: support@prospects.com
- Hours: Mon-Fri from 9am to 6pm
ShowingTime Support
- Phone: 800‐379‐0057
- Email: support@showingtime.com
- Chat: http://www.showingtime.com/live-chat
- Hours: Mon-Fri from 9am to 10pm & Sat/Sun from 9am to 6pm
Transactions zipForm Edition
- Phone: 800-668-8768 (available 24/7)
- Email: zipsupport@lwolf.com
- Hours: Mon-Fri from 9am to 5pm
Matrix Quick Start Videos
- Matrix Settings – My Info (7:13 min)
- Save Listing as Incomplete Status (2:33 min)
- Ways to Search in Matrix (2:33 min)
- How to Add Edit in Matrix Video (14 min)
- How to find Lot Dimensions (3:19 min)
- Set Market Watch/Hot Sheet Market Area (4 min)
- How to set Map Coordinates/Google St View (2:45 min)
- Brand OneHome using MLS Touch (3:05 min)
Recorded Classes
Matrix
- Intro to Matrix Training (2 hours)
- Contacts, Saved Searches & Auto-Emails (40 min)
- Matrix Auto-email Concierge Option (11:42 min)
- Matrix: Tips & Tricks, Searching Solds, Quick CMA (1 hr)
- Matrix CMA Options (64 min)
- Rev to ERTS, New Eavesdropping Discl/Notice & Addendum Cancellation & Release: Listing/Selling Broker (23 min)
Realist/Public Records
- Realist vs Matrix Public Records (Quick Version) (20 min)
- How to Use Realist/Public Records Search (1 hr)
Mobile Apps
ShowingTime
- Intro to ShowingTime (36 min— Skip ahead to the 3-minute mark for actual training)
Transactions zipForm Edition
Jump to a Section
Matrix Tips & How-to Guides
Matrix User Guides
- Comprehensive Guide to Matrix (66 pages)
- Tips & Tricks for Using Matrix
- Countries Blocked from Matrix Access
Setting Up Matrix
- Matrix Personal Branding Info (PDF)
- Matrix Branding Center (video)
- Custom IDX Search Link/Agent Webpage
- Client Portal Notifications (for Agents)
- Enabling GeoLocation for MLS Portal
- Setting Up a Team
- Import Contacts into Matrix (CSV file)
- Attribution Contact—Info for Agents
- Attribution Contact—Setup for Brokers
Matrix Search Tips
- Using Speed Bar Search
- Reverse Prospecting
- Using Symbols to Refine Searches
- Searching Public Records
Matrix Auto-Emails
Matrix Data & Stats
Creating Listings in Matrix
- Glossary of Matrix Data Input Fields
- Listing Input (Add/Edit /Copy) Tips
- Add a Listing from TransactionDesk
- Copying a Previous Listing and Photos
- Photo Specs for Listings
- Extending an Active Listing
- Status Change Guidelines
- Disclosing Net Sales/Admin Fees
Open Houses in Matrix
- Adding an Open House
- Virtual Tours, Open Houses & Showings Explained
- Matrix Virtual Open House
- ShowingTime Virtual Open House
Matrix Appraiser Tools
MLS Tools & Apps Help
*Note - Some tools not offered in all MLSs. Contact your MLS staff if you have a question on whether the product is available in your MLS, if unsure.
MLS Touch App
OneHome Portal & App
ShowingTime*
- Quick Start Guide
- Mobile App Guide
- Next Gen Quick Start Guide (Rev. 8/2023)
- Next Gen Knowledge Base
- Showing Beacon Quick Start Guide
- ShowingTime Settings Tips
- ShowingTime SMS Notification Opt-In
- Waitlist Feature
Realist
REALTORS Property Resource (RPR)
Domus Analytics Interactive Market Stats*
- Domus Benefit Flyer (2025)
- Quick overview video covering the Top 5 Reasons to Use Stats
- Domus University
RentSpree*
- RentSpree FAQs
- Getting started webinar (Registration required)
Supra*
TransactionDesk*
- Quick Start Guide and FAQs
- Setting up Transaction Templates (for Agents)
- Setting up Transaction Templates (for Teams)
- Transaction Transfer FAQs
- Transaction Transfer (Broker Tools Guide)
- Cleaning Up Folders
- Fixing Upload Errors—Flatten a PDF
- Super User Notification Settings (Rev. 6/2023)
- Troubleshooting
- Lone Wolf Systems Status
